A study of developing administrative Staff's conceptual understanding of generative artificial intelligence through professional Development: Evaluation of a course using tests, surveys and thematic analysis of reflective writings
Emerging research underscores the growing importance of artificial intelligence (AI) literacy for administrative staff as AI technologies continue to reshape the labor market. However, there remains a limited study about the curriculum components of AI literacy for administrative staff. This study a...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2025-12-01
|
| Series: | Computers and Education: Artificial Intelligence |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2666920X25000840 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1849703822401732608 |
|---|---|
| author | Siu Cheung Kong Wenxi Hu |
| author_facet | Siu Cheung Kong Wenxi Hu |
| author_sort | Siu Cheung Kong |
| collection | DOAJ |
| description | Emerging research underscores the growing importance of artificial intelligence (AI) literacy for administrative staff as AI technologies continue to reshape the labor market. However, there remains a limited study about the curriculum components of AI literacy for administrative staff. This study aims to bridge this gap by designing and evaluating a professional development programme for administrative staff grounded in a four-dimensional AI literacy framework. A total of 62 administrative staff from diverse professional backgrounds participated in a 30-h course on understanding Generative Artificial Intelligence (GenAI) and its applications. Pre- and post-course conceptual tests and acceptance surveys demonstrated significant improvements in participants' conceptual understanding of GenAI as well as acceptance of using GenAI. Additionally, a thematic analysis of participants’ self-reflective writing revealed increased awareness of the importance of developing metacognitive abilities in using GenAI tools, increased acceptance of using AI tools at workplace, and heightened social awareness regarding AI integration in the workplace. This study contributes to both empirical research and theory-building by providing a structured approach to AI literacy development, tailored for administrative professionals. The findings offer a framework for equipping administrative staff with the essential skills needed for AI-integrated workplaces, reducing barriers to AI literacy across diverse sectors. |
| format | Article |
| id | doaj-art-ec5cb2a7c62241b289e77cb4f91c491d |
| institution | DOAJ |
| issn | 2666-920X |
| language | English |
| publishDate | 2025-12-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Computers and Education: Artificial Intelligence |
| spelling | doaj-art-ec5cb2a7c62241b289e77cb4f91c491d2025-08-20T03:17:03ZengElsevierComputers and Education: Artificial Intelligence2666-920X2025-12-01910044410.1016/j.caeai.2025.100444A study of developing administrative Staff's conceptual understanding of generative artificial intelligence through professional Development: Evaluation of a course using tests, surveys and thematic analysis of reflective writingsSiu Cheung Kong0Wenxi Hu1Department of Mathematics and Information Technology, The Education University of Hong Kong, Hong Kong Special Administrative Region; Artificial Intelligence and Digital Competency Education Centre, The Education University of Hong Kong, 10 Lo Ping Road, Tai Po, New Territories, Hong Kong Special Administrative Region; Corresponding author. Artificial Intelligence and Digital Competency Education Centre, E-1/F-01A, The Education University of Hong Kong, 10 Lo Ping Road, Tai Po, New Territories, HKSAR, Hong Kong Special Administrative Region.Artificial Intelligence and Digital Competency Education Centre, The Education University of Hong Kong, 10 Lo Ping Road, Tai Po, New Territories, Hong Kong Special Administrative RegionEmerging research underscores the growing importance of artificial intelligence (AI) literacy for administrative staff as AI technologies continue to reshape the labor market. However, there remains a limited study about the curriculum components of AI literacy for administrative staff. This study aims to bridge this gap by designing and evaluating a professional development programme for administrative staff grounded in a four-dimensional AI literacy framework. A total of 62 administrative staff from diverse professional backgrounds participated in a 30-h course on understanding Generative Artificial Intelligence (GenAI) and its applications. Pre- and post-course conceptual tests and acceptance surveys demonstrated significant improvements in participants' conceptual understanding of GenAI as well as acceptance of using GenAI. Additionally, a thematic analysis of participants’ self-reflective writing revealed increased awareness of the importance of developing metacognitive abilities in using GenAI tools, increased acceptance of using AI tools at workplace, and heightened social awareness regarding AI integration in the workplace. This study contributes to both empirical research and theory-building by providing a structured approach to AI literacy development, tailored for administrative professionals. The findings offer a framework for equipping administrative staff with the essential skills needed for AI-integrated workplaces, reducing barriers to AI literacy across diverse sectors.http://www.sciencedirect.com/science/article/pii/S2666920X25000840Administrative staffArtificial intelligence literacyConceptual understandingGenerative artificial intelligenceProfessional development |
| spellingShingle | Siu Cheung Kong Wenxi Hu A study of developing administrative Staff's conceptual understanding of generative artificial intelligence through professional Development: Evaluation of a course using tests, surveys and thematic analysis of reflective writings Computers and Education: Artificial Intelligence Administrative staff Artificial intelligence literacy Conceptual understanding Generative artificial intelligence Professional development |
| title | A study of developing administrative Staff's conceptual understanding of generative artificial intelligence through professional Development: Evaluation of a course using tests, surveys and thematic analysis of reflective writings |
| title_full | A study of developing administrative Staff's conceptual understanding of generative artificial intelligence through professional Development: Evaluation of a course using tests, surveys and thematic analysis of reflective writings |
| title_fullStr | A study of developing administrative Staff's conceptual understanding of generative artificial intelligence through professional Development: Evaluation of a course using tests, surveys and thematic analysis of reflective writings |
| title_full_unstemmed | A study of developing administrative Staff's conceptual understanding of generative artificial intelligence through professional Development: Evaluation of a course using tests, surveys and thematic analysis of reflective writings |
| title_short | A study of developing administrative Staff's conceptual understanding of generative artificial intelligence through professional Development: Evaluation of a course using tests, surveys and thematic analysis of reflective writings |
| title_sort | study of developing administrative staff s conceptual understanding of generative artificial intelligence through professional development evaluation of a course using tests surveys and thematic analysis of reflective writings |
| topic | Administrative staff Artificial intelligence literacy Conceptual understanding Generative artificial intelligence Professional development |
| url | http://www.sciencedirect.com/science/article/pii/S2666920X25000840 |
| work_keys_str_mv | AT siucheungkong astudyofdevelopingadministrativestaffsconceptualunderstandingofgenerativeartificialintelligencethroughprofessionaldevelopmentevaluationofacourseusingtestssurveysandthematicanalysisofreflectivewritings AT wenxihu astudyofdevelopingadministrativestaffsconceptualunderstandingofgenerativeartificialintelligencethroughprofessionaldevelopmentevaluationofacourseusingtestssurveysandthematicanalysisofreflectivewritings AT siucheungkong studyofdevelopingadministrativestaffsconceptualunderstandingofgenerativeartificialintelligencethroughprofessionaldevelopmentevaluationofacourseusingtestssurveysandthematicanalysisofreflectivewritings AT wenxihu studyofdevelopingadministrativestaffsconceptualunderstandingofgenerativeartificialintelligencethroughprofessionaldevelopmentevaluationofacourseusingtestssurveysandthematicanalysisofreflectivewritings |