Operational Optimization in Chilean SMEs through Information and Communication Technologies
Objective: This study analyzes the impact of Information and Communication Technologies (ICT) on the operational efficiency of Chilean Small and Medium Enterprises (SMEs), aiming to identify the most relevant digital tools to support their development and guide public policy. Method: We used micr...
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| Format: | Article |
| Language: | English |
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Universidad Autónoma de Nuevo León, Facultad de Economía
2025-07-01
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| Series: | Ensayos Revista de Economía |
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| Online Access: | https://ensayos.uanl.mx/index.php/ensayos/article/view/357 |
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| author | Florencia Flen Rossi Jorge Rojas-Vallejos Mario Domínguez Amorós |
| author_facet | Florencia Flen Rossi Jorge Rojas-Vallejos Mario Domínguez Amorós |
| author_sort | Florencia Flen Rossi |
| collection | DOAJ |
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Objective: This study analyzes the impact of Information and Communication Technologies (ICT) on the operational efficiency of Chilean Small and Medium Enterprises (SMEs), aiming to identify the most relevant digital tools to support their development and guide public policy.
Method: We used microdata from the Fifth Longitudinal Survey of Enterprises (ELE5). An ANOVA was applied to assess differences in ICT adoption across economic sectors, and a factorial analysis was conducted to identify the most influential technological dimensions.
Results: Four key ICT dimensions—transactional, informational, infrastructure, and strategic—were found to significantly influence SME operations. The results highlight that ICT adoption varies notably across sectors, suggesting that its impact is not uniform.
Limitations: The analysis relies on cross-sectional data from 2017, limiting causal interpretations and
excluding post-pandemic digital developments. Furthermore, binary variables reduce the granularity of technological usage assessment.
Main findings: ICTs play a strategic role in enhancing the operational efficiency of SMEs in Chile. The study provides empirical evidence to inform policy design aligned with the Digital Agenda 2030, offering a valuable baseline for future research and decision-making in emerging economies.
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| format | Article |
| id | doaj-art-ebba665ab11a46d3ad345eea47bf6071 |
| institution | Kabale University |
| issn | 1870-221X 2448-8402 |
| language | English |
| publishDate | 2025-07-01 |
| publisher | Universidad Autónoma de Nuevo León, Facultad de Economía |
| record_format | Article |
| series | Ensayos Revista de Economía |
| spelling | doaj-art-ebba665ab11a46d3ad345eea47bf60712025-08-20T03:34:18ZengUniversidad Autónoma de Nuevo León, Facultad de EconomíaEnsayos Revista de Economía1870-221X2448-84022025-07-0144210.29105/ensayos44.2-5Operational Optimization in Chilean SMEs through Information and Communication TechnologiesFlorencia Flen Rossi0https://orcid.org/0009-0001-3197-9894Jorge Rojas-Vallejos1https://orcid.org/0000-0002-5939-3035Mario Domínguez Amorós2https://orcid.org/0000-0003-2225-4987Universitat de BarcelonaUniversidad Andrés Bello Universitat de Barcelona Objective: This study analyzes the impact of Information and Communication Technologies (ICT) on the operational efficiency of Chilean Small and Medium Enterprises (SMEs), aiming to identify the most relevant digital tools to support their development and guide public policy. Method: We used microdata from the Fifth Longitudinal Survey of Enterprises (ELE5). An ANOVA was applied to assess differences in ICT adoption across economic sectors, and a factorial analysis was conducted to identify the most influential technological dimensions. Results: Four key ICT dimensions—transactional, informational, infrastructure, and strategic—were found to significantly influence SME operations. The results highlight that ICT adoption varies notably across sectors, suggesting that its impact is not uniform. Limitations: The analysis relies on cross-sectional data from 2017, limiting causal interpretations and excluding post-pandemic digital developments. Furthermore, binary variables reduce the granularity of technological usage assessment. Main findings: ICTs play a strategic role in enhancing the operational efficiency of SMEs in Chile. The study provides empirical evidence to inform policy design aligned with the Digital Agenda 2030, offering a valuable baseline for future research and decision-making in emerging economies. https://ensayos.uanl.mx/index.php/ensayos/article/view/357Information and Communication TechnologiesSmall and Medium-Sized Enterprises (SMEs)productivityoperational developmentquantitative analysispublic policies |
| spellingShingle | Florencia Flen Rossi Jorge Rojas-Vallejos Mario Domínguez Amorós Operational Optimization in Chilean SMEs through Information and Communication Technologies Ensayos Revista de Economía Information and Communication Technologies Small and Medium-Sized Enterprises (SMEs) productivity operational development quantitative analysis public policies |
| title | Operational Optimization in Chilean SMEs through Information and Communication Technologies |
| title_full | Operational Optimization in Chilean SMEs through Information and Communication Technologies |
| title_fullStr | Operational Optimization in Chilean SMEs through Information and Communication Technologies |
| title_full_unstemmed | Operational Optimization in Chilean SMEs through Information and Communication Technologies |
| title_short | Operational Optimization in Chilean SMEs through Information and Communication Technologies |
| title_sort | operational optimization in chilean smes through information and communication technologies |
| topic | Information and Communication Technologies Small and Medium-Sized Enterprises (SMEs) productivity operational development quantitative analysis public policies |
| url | https://ensayos.uanl.mx/index.php/ensayos/article/view/357 |
| work_keys_str_mv | AT florenciaflenrossi operationaloptimizationinchileansmesthroughinformationandcommunicationtechnologies AT jorgerojasvallejos operationaloptimizationinchileansmesthroughinformationandcommunicationtechnologies AT mariodominguezamoros operationaloptimizationinchileansmesthroughinformationandcommunicationtechnologies |