The Role of Artificial Intellect in Today’s Banking System

The article shows the use of artificial intellect (AI) in different spheres of banking, including client servicing, risk analysis, fraud combating, process automation and decision-making. AI use in banking fosters higher efficiency and accuracy of information processing. It makes automation of stand...

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Main Author: Demba Cisse
Format: Article
Language:Russian
Published: Plekhanov Russian University of Economics 2024-05-01
Series:Вестник Российского экономического университета имени Г. В. Плеханова
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Online Access:https://vest.rea.ru/jour/article/view/1981
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author Demba Cisse
author_facet Demba Cisse
author_sort Demba Cisse
collection DOAJ
description The article shows the use of artificial intellect (AI) in different spheres of banking, including client servicing, risk analysis, fraud combating, process automation and decision-making. AI use in banking fosters higher efficiency and accuracy of information processing. It makes automation of standard tasks easier and gives employees wider opportunities to work at complicated and analytical goals. AI helps banks assess quickly and correctly credit risks thereby decreasing possibility of default and enhancing general security of the banking system. The author pointed out that AI improves the quality of client servicing. Chat-bots based on AI can give fast and precise answers to client’s requests and assist in problem solving. Accurate treatment of requests gives banks an opportunity to develop personalized offers and services taking into account preferences and needs of clients. However, besides numerous benefits of using AI the author puts forward problems connected with challenges and difficulties of its introduction in the banking sector. Such issues of transparency, ethics of AI use, possible risks and threats need further study as well as the development of necessary control mechanisms.
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institution Kabale University
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publisher Plekhanov Russian University of Economics
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series Вестник Российского экономического университета имени Г. В. Плеханова
spelling doaj-art-e943db6d3ac04de0b7de6446e31e3bfa2025-08-20T03:59:21ZrusPlekhanov Russian University of EconomicsВестник Российского экономического университета имени Г. В. Плеханова2413-28292587-92512024-05-010316417210.21686/2413-2829-2024-3-164-1721241The Role of Artificial Intellect in Today’s Banking SystemDemba Cisse0Plekhanov Russian University of EconomicsThe article shows the use of artificial intellect (AI) in different spheres of banking, including client servicing, risk analysis, fraud combating, process automation and decision-making. AI use in banking fosters higher efficiency and accuracy of information processing. It makes automation of standard tasks easier and gives employees wider opportunities to work at complicated and analytical goals. AI helps banks assess quickly and correctly credit risks thereby decreasing possibility of default and enhancing general security of the banking system. The author pointed out that AI improves the quality of client servicing. Chat-bots based on AI can give fast and precise answers to client’s requests and assist in problem solving. Accurate treatment of requests gives banks an opportunity to develop personalized offers and services taking into account preferences and needs of clients. However, besides numerous benefits of using AI the author puts forward problems connected with challenges and difficulties of its introduction in the banking sector. Such issues of transparency, ethics of AI use, possible risks and threats need further study as well as the development of necessary control mechanisms.https://vest.rea.ru/jour/article/view/1981economybankautomationriskschat-botcyber-security
spellingShingle Demba Cisse
The Role of Artificial Intellect in Today’s Banking System
Вестник Российского экономического университета имени Г. В. Плеханова
economy
bank
automation
risks
chat-bot
cyber-security
title The Role of Artificial Intellect in Today’s Banking System
title_full The Role of Artificial Intellect in Today’s Banking System
title_fullStr The Role of Artificial Intellect in Today’s Banking System
title_full_unstemmed The Role of Artificial Intellect in Today’s Banking System
title_short The Role of Artificial Intellect in Today’s Banking System
title_sort role of artificial intellect in today s banking system
topic economy
bank
automation
risks
chat-bot
cyber-security
url https://vest.rea.ru/jour/article/view/1981
work_keys_str_mv AT dembacisse theroleofartificialintellectintodaysbankingsystem
AT dembacisse roleofartificialintellectintodaysbankingsystem