Viewpoints of Healthcare Professionals on Care Delivery Within the Frames of Old-Age Mental Telehealth Services Operating in Low-Resource Settings

<b>Background/Objectives: </b>The INTegRated InterveNtion of pSychogerIatric Care (INTRINSIC) network introduces an innovative model of psychogeriatric care, combining tertiary mental healthcare with primary care for older adults in low-resource settings in Greece via telemedicine. This...

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Main Authors: Eleni Konidari, Emily Adrion, Evaggelia Kontogianni, Maria Alexaki, Eleutheria Aggeletaki, Maria Gkampra, Maria Delatola, Antonis Delatolas, Apostolos Efkarpidis, Gregorios Alokrios, Iοannis Laliotis, Vassiliki Naziri, Anna Petrou, Kalliopi Savvopoulou, Vasileios Stamos, Spiridoula Sideri, Paraskevi Soukouli, Maria Passa, Costas Tsibanis, Theofanis Vorvolakos, Antonios Politis, Panagiotis Alexopoulos
Format: Article
Language:English
Published: MDPI AG 2025-06-01
Series:Brain Sciences
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Online Access:https://www.mdpi.com/2076-3425/15/7/698
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Summary:<b>Background/Objectives: </b>The INTegRated InterveNtion of pSychogerIatric Care (INTRINSIC) network introduces an innovative model of psychogeriatric care, combining tertiary mental healthcare with primary care for older adults in low-resource settings in Greece via telemedicine. This study explores viewpoints of healthcare professionals on care delivery within the frames of old-age mental telehealth services in low-resource settings. <b>Methods:</b> All healthcare professionals, including 13 medical and 11 non-medical professionals from diverse healthcare units in urban, rural, and insular areas, participated in a semi-structured survey. Thematic analysis identified key insights. <b>Results: </b>Most participants (<i>N</i> = 19) highlighted the high usability of the INTRINSIC services and their high satisfaction for being members of the network (<i>N</i> = 17) was attributed to the collaborative delivery of integrated, specialized healthcare services in primary healthcare (<i>N</i> = 17). Further identified advantages of the services included the positive impact on timely care delivery (<i>N</i> = 6), cost effectiveness, and alleviation of hospital strain. Healthcare professionals valued the holistic approach of the INTRINSIC services to psychogeriatric care (<i>N</i> = 8) and their role in the improvement of it in communities in low-resource settings (<i>N</i> = 13). However, challenges were also reported, including the low openness and reluctance of service users (<i>N</i> = 7), difficulties in using the INTRINSIC digital platform (<i>N</i> = 5), and increased workload (<i>N</i> = 5). <b>Conclusions:</b> Despite these issues, the INTRINSIC services embody an innovative telehealth model for delivering high-quality, tertiary, mental, and cognitive healthcare services to older adults in underserved areas.
ISSN:2076-3425