An investigation on the relationship between TQM and ICT in revenue agency organizations
This paper presents an empirical investigation to study the effects of information and communication technology (ICT) on total quality management (TQM). The study is applied for a case study of revenue agency in city of Damghan, Iran. The proposed study consists of 33 questions in five categories in...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Growing Science
2014-06-01
|
| Series: | Management Science Letters |
| Subjects: | |
| Online Access: | http://www.growingscience.com/msl/Vol4/msl_2014_71.pdf |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1850230402237595648 |
|---|---|
| author | Mahmoud Bani Somayeh abdollahzadeh Abolfazl Bani |
| author_facet | Mahmoud Bani Somayeh abdollahzadeh Abolfazl Bani |
| author_sort | Mahmoud Bani |
| collection | DOAJ |
| description | This paper presents an empirical investigation to study the effects of information and communication technology (ICT) on total quality management (TQM). The study is applied for a case study of revenue agency in city of Damghan, Iran. The proposed study consists of 33 questions in five categories including leadership and commitment of top management team, customer satisfaction, empowering employees and their partnership, organizational design perspective and quality of information system. Cronbach alpha has been calculated as 0.95, which validates the overall questionnaire. Using Pearson correlation ratio as well as t-student test, the study has determined that there was a positive and meaningful relationship between ICT and TQM components. |
| format | Article |
| id | doaj-art-e765d95c932b47cfb0e574b4fffabff7 |
| institution | OA Journals |
| issn | 1923-2934 1923-9343 |
| language | English |
| publishDate | 2014-06-01 |
| publisher | Growing Science |
| record_format | Article |
| series | Management Science Letters |
| spelling | doaj-art-e765d95c932b47cfb0e574b4fffabff72025-08-20T02:03:53ZengGrowing ScienceManagement Science Letters1923-29341923-93432014-06-01461353135610.5267/j.msl.2014.2.033An investigation on the relationship between TQM and ICT in revenue agency organizationsMahmoud BaniSomayeh abdollahzadehAbolfazl BaniThis paper presents an empirical investigation to study the effects of information and communication technology (ICT) on total quality management (TQM). The study is applied for a case study of revenue agency in city of Damghan, Iran. The proposed study consists of 33 questions in five categories including leadership and commitment of top management team, customer satisfaction, empowering employees and their partnership, organizational design perspective and quality of information system. Cronbach alpha has been calculated as 0.95, which validates the overall questionnaire. Using Pearson correlation ratio as well as t-student test, the study has determined that there was a positive and meaningful relationship between ICT and TQM components.http://www.growingscience.com/msl/Vol4/msl_2014_71.pdfTQMICTRevenue agencyEmpowering organization |
| spellingShingle | Mahmoud Bani Somayeh abdollahzadeh Abolfazl Bani An investigation on the relationship between TQM and ICT in revenue agency organizations Management Science Letters TQM ICT Revenue agency Empowering organization |
| title | An investigation on the relationship between TQM and ICT in revenue agency organizations |
| title_full | An investigation on the relationship between TQM and ICT in revenue agency organizations |
| title_fullStr | An investigation on the relationship between TQM and ICT in revenue agency organizations |
| title_full_unstemmed | An investigation on the relationship between TQM and ICT in revenue agency organizations |
| title_short | An investigation on the relationship between TQM and ICT in revenue agency organizations |
| title_sort | investigation on the relationship between tqm and ict in revenue agency organizations |
| topic | TQM ICT Revenue agency Empowering organization |
| url | http://www.growingscience.com/msl/Vol4/msl_2014_71.pdf |
| work_keys_str_mv | AT mahmoudbani aninvestigationontherelationshipbetweentqmandictinrevenueagencyorganizations AT somayehabdollahzadeh aninvestigationontherelationshipbetweentqmandictinrevenueagencyorganizations AT abolfazlbani aninvestigationontherelationshipbetweentqmandictinrevenueagencyorganizations AT mahmoudbani investigationontherelationshipbetweentqmandictinrevenueagencyorganizations AT somayehabdollahzadeh investigationontherelationshipbetweentqmandictinrevenueagencyorganizations AT abolfazlbani investigationontherelationshipbetweentqmandictinrevenueagencyorganizations |