Hotel employees: A systematic literature review
With the increase of studies on hospitality professionals over the years, it is essential to perform a review on those works. This review was conducted through the databases Web of Knowledge, Web of Science (Social Sciences Index Expanded, Social Sciences Citation Index, Medline), and Science Di...
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| Format: | Article |
| Language: | English |
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University of Algarve, ESGHT/CINTURS
2016-01-01
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| Series: | Tourism & Management Studies |
| Subjects: | |
| Online Access: | https://tmstudies.net/index.php/ectms/article/view/783/pdf_11 |
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| author | Sérgio Borralha Saul Neves de Jesus Patrícia Pinto João Viseu |
| author_facet | Sérgio Borralha Saul Neves de Jesus Patrícia Pinto João Viseu |
| author_sort | Sérgio Borralha |
| collection | DOAJ |
| description | With the increase of studies on hospitality professionals over the
years, it is essential to perform a review on those works. This review
was conducted through the databases Web of Knowledge, Web of
Science (Social Sciences Index Expanded, Social Sciences Citation
Index, Medline), and Science Direct. We searched for articles
published between 2000 and 2014, crossing the keywords
“hospitality”, “tourism”, and “hotel” with the keywords
“professionals”, “employees”, and “workers”. Our aim was to identify
the most studied variables on hospitality employees. The search
process resulted on 3700 initial references, being selected 242. We
verified that work satisfaction was studied in 51 articles and stress,
burnout, and mental exhaustion in 31. For that reason, this review
aggregates and analyses these results. This study has implications for
the understanding of the roll of these variables in hospitality and
tourism economic profitability, as well as in human resources
management policies and individual well-being. |
| format | Article |
| id | doaj-art-e745945ace154fc3bdd15fe1ed978978 |
| institution | Kabale University |
| issn | 2182-8466 |
| language | English |
| publishDate | 2016-01-01 |
| publisher | University of Algarve, ESGHT/CINTURS |
| record_format | Article |
| series | Tourism & Management Studies |
| spelling | doaj-art-e745945ace154fc3bdd15fe1ed9789782025-02-02T18:47:17ZengUniversity of Algarve, ESGHT/CINTURSTourism & Management Studies2182-84662016-01-0112112012610.18089/tms.2016.12112Hotel employees: A systematic literature reviewSérgio Borralha0Saul Neves de Jesus1Patrícia Pinto2João Viseu3University of Algarve, Faculty of Economics and Research Centre for Spatial and Organizational Dynamics (CIEO), Campus de Gambelas, Edifício 9, 8005-139 Faro, PortugalUniversity of Algarve, Faculty of Human and Social Sciences, Department of Psychology and Education Sciences and Research Centre for Spatial and Organizational Dynamics (CIEO), Campus de Gambelas, Edifício 9, 8005-139 Faro, PortugalUniversity of Algarve, Faculty of Economics and Research Centre for Spatial and Organizational Dynamics (CIEO), Campus de Gambelas, Edifício 9, 8005-139 Faro, PortugalUniversity of Algarve, Faculty of Economics and Research Centre for Spatial and Organizational Dynamics (CIEO), Campus de Gambelas, Edifício 9, 8005-139 Faro, PortugalWith the increase of studies on hospitality professionals over the years, it is essential to perform a review on those works. This review was conducted through the databases Web of Knowledge, Web of Science (Social Sciences Index Expanded, Social Sciences Citation Index, Medline), and Science Direct. We searched for articles published between 2000 and 2014, crossing the keywords “hospitality”, “tourism”, and “hotel” with the keywords “professionals”, “employees”, and “workers”. Our aim was to identify the most studied variables on hospitality employees. The search process resulted on 3700 initial references, being selected 242. We verified that work satisfaction was studied in 51 articles and stress, burnout, and mental exhaustion in 31. For that reason, this review aggregates and analyses these results. This study has implications for the understanding of the roll of these variables in hospitality and tourism economic profitability, as well as in human resources management policies and individual well-being.https://tmstudies.net/index.php/ectms/article/view/783/pdf_11systematic reviewhospitalityprofessionalsattitudes |
| spellingShingle | Sérgio Borralha Saul Neves de Jesus Patrícia Pinto João Viseu Hotel employees: A systematic literature review Tourism & Management Studies systematic review hospitality professionals attitudes |
| title | Hotel employees: A systematic literature review |
| title_full | Hotel employees: A systematic literature review |
| title_fullStr | Hotel employees: A systematic literature review |
| title_full_unstemmed | Hotel employees: A systematic literature review |
| title_short | Hotel employees: A systematic literature review |
| title_sort | hotel employees a systematic literature review |
| topic | systematic review hospitality professionals attitudes |
| url | https://tmstudies.net/index.php/ectms/article/view/783/pdf_11 |
| work_keys_str_mv | AT sergioborralha hotelemployeesasystematicliteraturereview AT saulnevesdejesus hotelemployeesasystematicliteraturereview AT patriciapinto hotelemployeesasystematicliteraturereview AT joaoviseu hotelemployeesasystematicliteraturereview |