Presenting a Conceptual Model of Customer Feed back Process in Customer Knowledge Management (C.K.M) Approach
In the knowledge era, knowledge and knowledge-based economy, the priorities of today's organizations. One of the valuable resources for the organization is the knowledge of the customers. What is the customer's account lies in his mind, be considered a kind of hidden knowledge, if any firm...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Tehran
2011-12-01
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| Series: | Journal of Information Technology Management |
| Subjects: | |
| Online Access: | https://jitm.ut.ac.ir/article_24667_c3fc66f8477bb6748332a855dc33c3f6.pdf |
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