Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector
Knowledge intensive, complex services play a crucial role in the economy and welfare of developed countries. However, service productivity management is not as much investigated as productivity in manufacturing. In this paper a literature based and empirically confirmed approach to a comprehensive d...
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| Format: | Article |
| Language: | English |
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Editura ASE
2012-11-01
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| Series: | Amfiteatru Economic |
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| Online Access: | http://www.amfiteatrueconomic.ro/ArticolEN.aspx?CodArticol=1156 |
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| _version_ | 1850229853462200320 |
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| author | Andreas Petz Sönke Duckwitz Christina Schmalz |
| author_facet | Andreas Petz Sönke Duckwitz Christina Schmalz |
| author_sort | Andreas Petz |
| collection | DOAJ |
| description | Knowledge intensive, complex services play a crucial role in the economy and welfare of developed countries. However, service productivity management is not as much investigated as productivity in manufacturing. In this paper a literature based and empirically confirmed approach to a comprehensive description of service productivity is provided. Existing service productivity models are evaluated according to a literature based developed evaluation scheme and the results of 32 semi-structured interviews with service experts from two German companies are presented. The results will lay the foundation for the development of a novel comprehensive service productivity model |
| format | Article |
| id | doaj-art-e5fd0a8b8b784a2899c6ca5dfdb436bd |
| institution | OA Journals |
| issn | 1582-9146 2247-9104 |
| language | English |
| publishDate | 2012-11-01 |
| publisher | Editura ASE |
| record_format | Article |
| series | Amfiteatru Economic |
| spelling | doaj-art-e5fd0a8b8b784a2899c6ca5dfdb436bd2025-08-20T02:04:03ZengEditura ASEAmfiteatru Economic1582-91462247-91042012-11-0114Special Issue 6635652Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering SectorAndreas Petz0Sönke Duckwitz1Christina Schmalz2Institute of Industrial Engineering and Ergonomics RWTH Aachen University, GermanyInstitute of Industrial Engineering and Ergonomics RWTH Aachen University, GermanyDeutsche Post Chair of Optimization of Distribution Networks RWTH Aachen University, GermanyKnowledge intensive, complex services play a crucial role in the economy and welfare of developed countries. However, service productivity management is not as much investigated as productivity in manufacturing. In this paper a literature based and empirically confirmed approach to a comprehensive description of service productivity is provided. Existing service productivity models are evaluated according to a literature based developed evaluation scheme and the results of 32 semi-structured interviews with service experts from two German companies are presented. The results will lay the foundation for the development of a novel comprehensive service productivity modelhttp://www.amfiteatrueconomic.ro/ArticolEN.aspx?CodArticol=1156complex servicesproductivityexplorative studyefficiencyeffectiveness |
| spellingShingle | Andreas Petz Sönke Duckwitz Christina Schmalz Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector Amfiteatru Economic complex services productivity explorative study efficiency effectiveness |
| title | Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector |
| title_full | Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector |
| title_fullStr | Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector |
| title_full_unstemmed | Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector |
| title_short | Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector |
| title_sort | productivity of services an explorative study in the electrical and chemical engineering sector |
| topic | complex services productivity explorative study efficiency effectiveness |
| url | http://www.amfiteatrueconomic.ro/ArticolEN.aspx?CodArticol=1156 |
| work_keys_str_mv | AT andreaspetz productivityofservicesanexplorativestudyintheelectricalandchemicalengineeringsector AT sonkeduckwitz productivityofservicesanexplorativestudyintheelectricalandchemicalengineeringsector AT christinaschmalz productivityofservicesanexplorativestudyintheelectricalandchemicalengineeringsector |