Perceived Risks and Evolving Travel Expectations: The Reimagining of Langkawi and Bali Tourism Landscapes after COVID-19

The COVID-19 pandemic has profoundly impacted global tourism, altering travel behaviours and reshaping risk perceptions. This study investigates tourists' perceived risks and travel expectations in the new normal, focusing on Langkawi Island, Malaysia, and Bali, Indonesia, the two prominent Sou...

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Main Authors: Azrul Abdullah, Azila Azmi, Norshamshina Mat Isa, Putu Sucita Yanthy, Tinus Lis Indrinanto
Format: Article
Language:English
Published: Universitas Udayana 2025-08-01
Series:Jurnal Kajian Bali (Journal of Bali Studies)
Subjects:
Online Access:https://ejournal1.unud.ac.id/index.php/kajianbali/article/view/1458
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author Azrul Abdullah
Azila Azmi
Norshamshina Mat Isa
Putu Sucita Yanthy
Tinus Lis Indrinanto
author_facet Azrul Abdullah
Azila Azmi
Norshamshina Mat Isa
Putu Sucita Yanthy
Tinus Lis Indrinanto
author_sort Azrul Abdullah
collection DOAJ
description The COVID-19 pandemic has profoundly impacted global tourism, altering travel behaviours and reshaping risk perceptions. This study investigates tourists' perceived risks and travel expectations in the new normal, focusing on Langkawi Island, Malaysia, and Bali, Indonesia, the two prominent Southeast Asian destinations. Using a qualitative approach, in-depth interviews with 60 participants (30 from each destination) revealed three key themes: destination risk, physical equipment risk, and vacation risk. The findings highlight the critical role of health and safety measures, including sanitation practices and digital innovations, in rebuilding tourist confidence. While Langkawi emphasizes family-friendly attractions and local travel bubbles, Bali leverages its cultural heritage and wellness tourism to align with evolving traveller priorities. Recommendations include adopting sustainable tourism practices, enhancing health communication, and integrating contactless technologies to foster resilience in the tourism sector. These insights offer valuable guidance for policymakers and stakeholders in designing adaptive strategies to ensure sustainable growth and competitiveness in the post-pandemic era.
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institution Kabale University
issn 2088-4443
2580-0698
language English
publishDate 2025-08-01
publisher Universitas Udayana
record_format Article
series Jurnal Kajian Bali (Journal of Bali Studies)
spelling doaj-art-e58777be4db2472b92c8a1d739da34b32025-08-20T03:57:31ZengUniversitas UdayanaJurnal Kajian Bali (Journal of Bali Studies)2088-44432580-06982025-08-0115263365510.24843/JKB.2025.v15.i02.p081460Perceived Risks and Evolving Travel Expectations: The Reimagining of Langkawi and Bali Tourism Landscapes after COVID-19Azrul Abdullah0https://orcid.org/0000-0001-8005-3193Azila Azmi1https://orcid.org/0000-0003-3215-8382Norshamshina Mat Isa2https://orcid.org/0000-0003-2350-487XPutu Sucita Yanthy3https://orcid.org/0000-0002-4828-4570Tinus Lis Indrinanto4https://orcid.org/0000-0001-7384-7569Universiti Teknologi MARA Cawangan Perlis, MalaysiaUniversiti Teknologi MARA Cawangan Pulau Pinang, MalaysiaUniversiti Teknologi MARA Cawangan Perlis, MalaysiaUdayana University, IndonesiaUniversitas Ciputra, IndonesiaThe COVID-19 pandemic has profoundly impacted global tourism, altering travel behaviours and reshaping risk perceptions. This study investigates tourists' perceived risks and travel expectations in the new normal, focusing on Langkawi Island, Malaysia, and Bali, Indonesia, the two prominent Southeast Asian destinations. Using a qualitative approach, in-depth interviews with 60 participants (30 from each destination) revealed three key themes: destination risk, physical equipment risk, and vacation risk. The findings highlight the critical role of health and safety measures, including sanitation practices and digital innovations, in rebuilding tourist confidence. While Langkawi emphasizes family-friendly attractions and local travel bubbles, Bali leverages its cultural heritage and wellness tourism to align with evolving traveller priorities. Recommendations include adopting sustainable tourism practices, enhancing health communication, and integrating contactless technologies to foster resilience in the tourism sector. These insights offer valuable guidance for policymakers and stakeholders in designing adaptive strategies to ensure sustainable growth and competitiveness in the post-pandemic era.https://ejournal1.unud.ac.id/index.php/kajianbali/article/view/1458perceived risktravel expectationcovid-19tourists’ behavioursqualitative approach
spellingShingle Azrul Abdullah
Azila Azmi
Norshamshina Mat Isa
Putu Sucita Yanthy
Tinus Lis Indrinanto
Perceived Risks and Evolving Travel Expectations: The Reimagining of Langkawi and Bali Tourism Landscapes after COVID-19
Jurnal Kajian Bali (Journal of Bali Studies)
perceived risk
travel expectation
covid-19
tourists’ behaviours
qualitative approach
title Perceived Risks and Evolving Travel Expectations: The Reimagining of Langkawi and Bali Tourism Landscapes after COVID-19
title_full Perceived Risks and Evolving Travel Expectations: The Reimagining of Langkawi and Bali Tourism Landscapes after COVID-19
title_fullStr Perceived Risks and Evolving Travel Expectations: The Reimagining of Langkawi and Bali Tourism Landscapes after COVID-19
title_full_unstemmed Perceived Risks and Evolving Travel Expectations: The Reimagining of Langkawi and Bali Tourism Landscapes after COVID-19
title_short Perceived Risks and Evolving Travel Expectations: The Reimagining of Langkawi and Bali Tourism Landscapes after COVID-19
title_sort perceived risks and evolving travel expectations the reimagining of langkawi and bali tourism landscapes after covid 19
topic perceived risk
travel expectation
covid-19
tourists’ behaviours
qualitative approach
url https://ejournal1.unud.ac.id/index.php/kajianbali/article/view/1458
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