Chat Reference Service: An Analysis of one Semester's Data.
Four months of chat reference questions received at a centralized reference services desk of an ARL library are analyzed in this study. Types of questions and types of users (when identified) are investigated. This study examines whether the questions were localized to the specific library's r...
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| Main Author: | |
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| Format: | Article |
| Language: | English |
| Published: |
University of Alberta Library
2001-11-01
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| Series: | Issues in Science and Technology Librarianship |
| Online Access: | https://journals.library.ualberta.ca/istl/index.php/istl/article/view/1868 |
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