Chat Reference Service: An Analysis of one Semester's Data.
Four months of chat reference questions received at a centralized reference services desk of an ARL library are analyzed in this study. Types of questions and types of users (when identified) are investigated. This study examines whether the questions were localized to the specific library's r...
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| Format: | Article |
| Language: | English |
| Published: |
University of Alberta Library
2001-11-01
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| Series: | Issues in Science and Technology Librarianship |
| Online Access: | https://journals.library.ualberta.ca/istl/index.php/istl/article/view/1868 |
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| _version_ | 1849729203649380352 |
|---|---|
| author | JoAnn Sears |
| author_facet | JoAnn Sears |
| author_sort | JoAnn Sears |
| collection | DOAJ |
| description |
Four months of chat reference questions received at a centralized reference services desk of an ARL library are analyzed in this study. Types of questions and types of users (when identified) are investigated. This study examines whether the questions were localized to the specific library's resources/services as well as whether the person responding to the chat question gave any evidence of consulting resources during the course of the chat session. Suggestions for further areas of research are also included.
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| format | Article |
| id | doaj-art-e583876ee97c4139b657ccdfe7b4545e |
| institution | DOAJ |
| issn | 1092-1206 |
| language | English |
| publishDate | 2001-11-01 |
| publisher | University of Alberta Library |
| record_format | Article |
| series | Issues in Science and Technology Librarianship |
| spelling | doaj-art-e583876ee97c4139b657ccdfe7b4545e2025-08-20T03:09:18ZengUniversity of Alberta LibraryIssues in Science and Technology Librarianship1092-12062001-11-013210.29173/istl1868Chat Reference Service: An Analysis of one Semester's Data.JoAnn Sears Four months of chat reference questions received at a centralized reference services desk of an ARL library are analyzed in this study. Types of questions and types of users (when identified) are investigated. This study examines whether the questions were localized to the specific library's resources/services as well as whether the person responding to the chat question gave any evidence of consulting resources during the course of the chat session. Suggestions for further areas of research are also included. https://journals.library.ualberta.ca/istl/index.php/istl/article/view/1868 |
| spellingShingle | JoAnn Sears Chat Reference Service: An Analysis of one Semester's Data. Issues in Science and Technology Librarianship |
| title | Chat Reference Service: An Analysis of one Semester's Data. |
| title_full | Chat Reference Service: An Analysis of one Semester's Data. |
| title_fullStr | Chat Reference Service: An Analysis of one Semester's Data. |
| title_full_unstemmed | Chat Reference Service: An Analysis of one Semester's Data. |
| title_short | Chat Reference Service: An Analysis of one Semester's Data. |
| title_sort | chat reference service an analysis of one semester s data |
| url | https://journals.library.ualberta.ca/istl/index.php/istl/article/view/1868 |
| work_keys_str_mv | AT joannsears chatreferenceserviceananalysisofonesemestersdata |