APA (7th ed.) Citation

Cai, N., Heo, J., & Yan, J. Understanding consumer reactions to chatbot service failures: Evidence from a Wizard-of-Oz experiment. Elsevier.

Chicago Style (17th ed.) Citation

Cai, Na, Jeakang Heo, and Jinzhe Yan. Understanding Consumer Reactions to Chatbot Service Failures: Evidence from a Wizard-of-Oz Experiment. Elsevier.

MLA (9th ed.) Citation

Cai, Na, et al. Understanding Consumer Reactions to Chatbot Service Failures: Evidence from a Wizard-of-Oz Experiment. Elsevier.

Warning: These citations may not always be 100% accurate.