Uncovering organisational pride and psychological safety from glassdoor reviews
Abstract Understanding employee experiences and attitudes is crucial for promoting a positive work environment, and enhancing engagement, satisfaction, productivity, and innovation. Organisational culture, represented by constructs like organisational pride (OP) and psychological safety (PS), captur...
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| Format: | Article |
| Language: | English |
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SpringerOpen
2025-08-01
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| Series: | EPJ Data Science |
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| Online Access: | https://doi.org/10.1140/epjds/s13688-025-00576-4 |
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| _version_ | 1849388186580549632 |
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| author | Ali Septiandri Sanja Šćepanović Marios Constantinides Licia Capra Daniele Quercia |
| author_facet | Ali Septiandri Sanja Šćepanović Marios Constantinides Licia Capra Daniele Quercia |
| author_sort | Ali Septiandri |
| collection | DOAJ |
| description | Abstract Understanding employee experiences and attitudes is crucial for promoting a positive work environment, and enhancing engagement, satisfaction, productivity, and innovation. Organisational culture, represented by constructs like organisational pride (OP) and psychological safety (PS), captures these experiences. OP reflects employees’ emotional attachment and dedication to an organisation, while PS embodies the collective perception of safety for risk-taking and open communication. Together, these constructs offer a rich perspective, providing a top-to-bottom view of employee experiences and attitudes. To evaluate OP and PS, we developed a deep-learning framework utilising language embeddings and applied it on 430,000 employee reviews spanning 2008 to 2020, encompassing 318 major U.S. companies. Our analysis revealed significant sector-specific variations in these constructs, highlighting the unique strengths and challenges within each sector. We found that OP, which applies to the company as a whole, is high in utility and energy sectors but low in consumer and communications, while PS, which reflects the team level, is high in IT and low in communications and healthcare. Our automatic rationalisation of these organisational constructs paves the way towards the development of automated psychometric assessments at the workplace. |
| format | Article |
| id | doaj-art-e46ed7f0919a4bffa1aa72cff82ccc17 |
| institution | Kabale University |
| issn | 2193-1127 |
| language | English |
| publishDate | 2025-08-01 |
| publisher | SpringerOpen |
| record_format | Article |
| series | EPJ Data Science |
| spelling | doaj-art-e46ed7f0919a4bffa1aa72cff82ccc172025-08-20T03:42:23ZengSpringerOpenEPJ Data Science2193-11272025-08-0114112810.1140/epjds/s13688-025-00576-4Uncovering organisational pride and psychological safety from glassdoor reviewsAli Septiandri0Sanja Šćepanović1Marios Constantinides2Licia Capra3Daniele Quercia4Nokia Bell LabsNokia Bell LabsNokia Bell LabsUniversity College LondonNokia Bell LabsAbstract Understanding employee experiences and attitudes is crucial for promoting a positive work environment, and enhancing engagement, satisfaction, productivity, and innovation. Organisational culture, represented by constructs like organisational pride (OP) and psychological safety (PS), captures these experiences. OP reflects employees’ emotional attachment and dedication to an organisation, while PS embodies the collective perception of safety for risk-taking and open communication. Together, these constructs offer a rich perspective, providing a top-to-bottom view of employee experiences and attitudes. To evaluate OP and PS, we developed a deep-learning framework utilising language embeddings and applied it on 430,000 employee reviews spanning 2008 to 2020, encompassing 318 major U.S. companies. Our analysis revealed significant sector-specific variations in these constructs, highlighting the unique strengths and challenges within each sector. We found that OP, which applies to the company as a whole, is high in utility and energy sectors but low in consumer and communications, while PS, which reflects the team level, is high in IT and low in communications and healthcare. Our automatic rationalisation of these organisational constructs paves the way towards the development of automated psychometric assessments at the workplace.https://doi.org/10.1140/epjds/s13688-025-00576-4Organisational pridePsychological safetyWorkplaceDeep learningAutomatic psychometric assessmentCompanies |
| spellingShingle | Ali Septiandri Sanja Šćepanović Marios Constantinides Licia Capra Daniele Quercia Uncovering organisational pride and psychological safety from glassdoor reviews EPJ Data Science Organisational pride Psychological safety Workplace Deep learning Automatic psychometric assessment Companies |
| title | Uncovering organisational pride and psychological safety from glassdoor reviews |
| title_full | Uncovering organisational pride and psychological safety from glassdoor reviews |
| title_fullStr | Uncovering organisational pride and psychological safety from glassdoor reviews |
| title_full_unstemmed | Uncovering organisational pride and psychological safety from glassdoor reviews |
| title_short | Uncovering organisational pride and psychological safety from glassdoor reviews |
| title_sort | uncovering organisational pride and psychological safety from glassdoor reviews |
| topic | Organisational pride Psychological safety Workplace Deep learning Automatic psychometric assessment Companies |
| url | https://doi.org/10.1140/epjds/s13688-025-00576-4 |
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