« La crise est notre quotidien ». Comment l’urgence est-elle prise en compte au SAMU ?

Beyond the current crisis in France’s hospital emergency services, we question the daily operation of a Call Reception and Regulation Center within the SAMU in Marseille, France. With observations and data from ethnographic fieldwork along with a dialogue with an emergency medical doctor, our writin...

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Main Authors: Philippe Hert, Dominique Grassineau
Format: Article
Language:fra
Published: Association Anthropologie Médicale Appliquée au Développement et à la Santé 2021-04-01
Series:Anthropologie & Santé
Subjects:
Online Access:https://journals.openedition.org/anthropologiesante/9333
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author Philippe Hert
Dominique Grassineau
author_facet Philippe Hert
Dominique Grassineau
author_sort Philippe Hert
collection DOAJ
description Beyond the current crisis in France’s hospital emergency services, we question the daily operation of a Call Reception and Regulation Center within the SAMU in Marseille, France. With observations and data from ethnographic fieldwork along with a dialogue with an emergency medical doctor, our writing here is in two voices. We focus on the issues around qualification : by whom, when and how, is the degree of urgency or crisis situations to be assessed, in a limited time. We put these issues into the perspective according to how they are taken into account : by what devices, with what listening, according to what collective organization ? We highlight a part of the invisible activity that, nevertheless, contributes to the qualification and categorization of the emergency. In addition, we examine the unique modalities, which lead to a medical decision subject to a narrative by the applicant in crisis, first model of an emerging telemedicine. Situations presented here help give a more general account of the crisis situation in the health sector.communication, emergency qualification, telemedicine, medical regulation
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institution OA Journals
issn 2111-5028
language fra
publishDate 2021-04-01
publisher Association Anthropologie Médicale Appliquée au Développement et à la Santé
record_format Article
series Anthropologie & Santé
spelling doaj-art-e434d14cfc364670b7880b980803a3592025-08-20T02:26:35ZfraAssociation Anthropologie Médicale Appliquée au Développement et à la SantéAnthropologie & Santé2111-50282021-04-012210.4000/anthropologiesante.9333« La crise est notre quotidien ». Comment l’urgence est-elle prise en compte au SAMU ?Philippe HertDominique GrassineauBeyond the current crisis in France’s hospital emergency services, we question the daily operation of a Call Reception and Regulation Center within the SAMU in Marseille, France. With observations and data from ethnographic fieldwork along with a dialogue with an emergency medical doctor, our writing here is in two voices. We focus on the issues around qualification : by whom, when and how, is the degree of urgency or crisis situations to be assessed, in a limited time. We put these issues into the perspective according to how they are taken into account : by what devices, with what listening, according to what collective organization ? We highlight a part of the invisible activity that, nevertheless, contributes to the qualification and categorization of the emergency. In addition, we examine the unique modalities, which lead to a medical decision subject to a narrative by the applicant in crisis, first model of an emerging telemedicine. Situations presented here help give a more general account of the crisis situation in the health sector.communication, emergency qualification, telemedicine, medical regulationhttps://journals.openedition.org/anthropologiesante/9333communicationqualification de l’urgencetélémédecinerégulation médicale
spellingShingle Philippe Hert
Dominique Grassineau
« La crise est notre quotidien ». Comment l’urgence est-elle prise en compte au SAMU ?
Anthropologie & Santé
communication
qualification de l’urgence
télémédecine
régulation médicale
title « La crise est notre quotidien ». Comment l’urgence est-elle prise en compte au SAMU ?
title_full « La crise est notre quotidien ». Comment l’urgence est-elle prise en compte au SAMU ?
title_fullStr « La crise est notre quotidien ». Comment l’urgence est-elle prise en compte au SAMU ?
title_full_unstemmed « La crise est notre quotidien ». Comment l’urgence est-elle prise en compte au SAMU ?
title_short « La crise est notre quotidien ». Comment l’urgence est-elle prise en compte au SAMU ?
title_sort la crise est notre quotidien comment l urgence est elle prise en compte au samu
topic communication
qualification de l’urgence
télémédecine
régulation médicale
url https://journals.openedition.org/anthropologiesante/9333
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