« La crise est notre quotidien ». Comment l’urgence est-elle prise en compte au SAMU ?

Beyond the current crisis in France’s hospital emergency services, we question the daily operation of a Call Reception and Regulation Center within the SAMU in Marseille, France. With observations and data from ethnographic fieldwork along with a dialogue with an emergency medical doctor, our writin...

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Bibliographic Details
Main Authors: Philippe Hert, Dominique Grassineau
Format: Article
Language:fra
Published: Association Anthropologie Médicale Appliquée au Développement et à la Santé 2021-04-01
Series:Anthropologie & Santé
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Online Access:https://journals.openedition.org/anthropologiesante/9333
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Summary:Beyond the current crisis in France’s hospital emergency services, we question the daily operation of a Call Reception and Regulation Center within the SAMU in Marseille, France. With observations and data from ethnographic fieldwork along with a dialogue with an emergency medical doctor, our writing here is in two voices. We focus on the issues around qualification : by whom, when and how, is the degree of urgency or crisis situations to be assessed, in a limited time. We put these issues into the perspective according to how they are taken into account : by what devices, with what listening, according to what collective organization ? We highlight a part of the invisible activity that, nevertheless, contributes to the qualification and categorization of the emergency. In addition, we examine the unique modalities, which lead to a medical decision subject to a narrative by the applicant in crisis, first model of an emerging telemedicine. Situations presented here help give a more general account of the crisis situation in the health sector.communication, emergency qualification, telemedicine, medical regulation
ISSN:2111-5028