Negotiating With The Angry Patient
For several years, I was the managing partner of a large general practice clinic. It is an interesting position to occupy in this 21st century of zero tolerance. Expectations are high and delivery is often slow. There is a general increase of complaints against doctors and services and the phenomeno...
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| Format: | Article |
| Language: | English |
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AOSIS
2017-09-01
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| Series: | South African Family Practice |
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| Online Access: | https://safpj.co.za/index.php/safpj/article/view/4743 |
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| _version_ | 1849234271077662720 |
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| author | Chris Ellis |
| author_facet | Chris Ellis |
| author_sort | Chris Ellis |
| collection | DOAJ |
| description | For several years, I was the managing partner of a large general practice clinic. It is an interesting position to occupy in this 21st century of zero tolerance. Expectations are high and delivery is often slow. There is a general increase of complaints against doctors and services and the phenomenon of the angry dissatisfied patient has arisen in the last few decades, so I found myself working as the designated complaints department. |
| format | Article |
| id | doaj-art-e3b0f93ce32a472b8d9bd774327dc6bf |
| institution | Kabale University |
| issn | 2078-6190 2078-6204 |
| language | English |
| publishDate | 2017-09-01 |
| publisher | AOSIS |
| record_format | Article |
| series | South African Family Practice |
| spelling | doaj-art-e3b0f93ce32a472b8d9bd774327dc6bf2025-08-20T04:03:12ZengAOSISSouth African Family Practice2078-61902078-62042017-09-0159610.4102/safp.v59i6.47433779Negotiating With The Angry PatientChris Ellis0Ptivate PractitionerFor several years, I was the managing partner of a large general practice clinic. It is an interesting position to occupy in this 21st century of zero tolerance. Expectations are high and delivery is often slow. There is a general increase of complaints against doctors and services and the phenomenon of the angry dissatisfied patient has arisen in the last few decades, so I found myself working as the designated complaints department.https://safpj.co.za/index.php/safpj/article/view/4743angry patient, negotiation |
| spellingShingle | Chris Ellis Negotiating With The Angry Patient South African Family Practice angry patient, negotiation |
| title | Negotiating With The Angry Patient |
| title_full | Negotiating With The Angry Patient |
| title_fullStr | Negotiating With The Angry Patient |
| title_full_unstemmed | Negotiating With The Angry Patient |
| title_short | Negotiating With The Angry Patient |
| title_sort | negotiating with the angry patient |
| topic | angry patient, negotiation |
| url | https://safpj.co.za/index.php/safpj/article/view/4743 |
| work_keys_str_mv | AT chrisellis negotiatingwiththeangrypatient |