Role of the English language in the Ghanaian hospitality industry: perceptions of hospitality students of a selected technical university
Abstract The role of the English language in the Ghanaian hospitality industry was explored in this study. Specifically, the research question addressed is: what is the role of the English language in the Ghanaian hospitality industry? Using the quantitative descriptive survey research design, a que...
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| Format: | Article |
| Language: | English |
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Springer
2025-06-01
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| Series: | Discover Education |
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| Online Access: | https://doi.org/10.1007/s44217-025-00627-y |
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| author | Ramos Asafo-Adjei Frances Betty Fraikue Elvis ResCue |
| author_facet | Ramos Asafo-Adjei Frances Betty Fraikue Elvis ResCue |
| author_sort | Ramos Asafo-Adjei |
| collection | DOAJ |
| description | Abstract The role of the English language in the Ghanaian hospitality industry was explored in this study. Specifically, the research question addressed is: what is the role of the English language in the Ghanaian hospitality industry? Using the quantitative descriptive survey research design, a questionnaire survey was carried out among all first year Hospitality Management Bachelor of Technology students (n = 125) of the Takoradi Technical University. The data was analysed using expressive statistics (frequencies and percentages) and Pearson’s correlation. The Service Quality Gap Model (Zeithaml and Bitner in Service marketing: integrating customer focus across the firm, 2nd edn, Irwin McGraw-Hill, New York, 2003) was adapted for this study. Results revealed that the English language is crucial to the Ghanaian hospitality industry and that the basic English language skills (speaking, listening, reading and writing) were central to hospitality operations in Ghana. Lecturers, curriculum developers and key players in the hospitality industry should team up to identify specific language weaknesses which students exhibit in order to address them through properly planned curriculum and andragogical practices. |
| format | Article |
| id | doaj-art-e3373b97529043cca0fa003d8857cf89 |
| institution | Kabale University |
| issn | 2731-5525 |
| language | English |
| publishDate | 2025-06-01 |
| publisher | Springer |
| record_format | Article |
| series | Discover Education |
| spelling | doaj-art-e3373b97529043cca0fa003d8857cf892025-08-20T03:27:10ZengSpringerDiscover Education2731-55252025-06-014111610.1007/s44217-025-00627-yRole of the English language in the Ghanaian hospitality industry: perceptions of hospitality students of a selected technical universityRamos Asafo-Adjei0Frances Betty Fraikue1Elvis ResCue2Communication Technology Department, Faculty of Media Technology and Liberal Studies, Takoradi Technical UniversityDepartment of Hospitality Management, Faculty of Applied Sciences, Takoradi Technical UniversityDepartment of Language and Linguistics, University of EssexAbstract The role of the English language in the Ghanaian hospitality industry was explored in this study. Specifically, the research question addressed is: what is the role of the English language in the Ghanaian hospitality industry? Using the quantitative descriptive survey research design, a questionnaire survey was carried out among all first year Hospitality Management Bachelor of Technology students (n = 125) of the Takoradi Technical University. The data was analysed using expressive statistics (frequencies and percentages) and Pearson’s correlation. The Service Quality Gap Model (Zeithaml and Bitner in Service marketing: integrating customer focus across the firm, 2nd edn, Irwin McGraw-Hill, New York, 2003) was adapted for this study. Results revealed that the English language is crucial to the Ghanaian hospitality industry and that the basic English language skills (speaking, listening, reading and writing) were central to hospitality operations in Ghana. Lecturers, curriculum developers and key players in the hospitality industry should team up to identify specific language weaknesses which students exhibit in order to address them through properly planned curriculum and andragogical practices.https://doi.org/10.1007/s44217-025-00627-yEnglish languageGhanaHospitalityStudents’ perceptionsTechnical university |
| spellingShingle | Ramos Asafo-Adjei Frances Betty Fraikue Elvis ResCue Role of the English language in the Ghanaian hospitality industry: perceptions of hospitality students of a selected technical university Discover Education English language Ghana Hospitality Students’ perceptions Technical university |
| title | Role of the English language in the Ghanaian hospitality industry: perceptions of hospitality students of a selected technical university |
| title_full | Role of the English language in the Ghanaian hospitality industry: perceptions of hospitality students of a selected technical university |
| title_fullStr | Role of the English language in the Ghanaian hospitality industry: perceptions of hospitality students of a selected technical university |
| title_full_unstemmed | Role of the English language in the Ghanaian hospitality industry: perceptions of hospitality students of a selected technical university |
| title_short | Role of the English language in the Ghanaian hospitality industry: perceptions of hospitality students of a selected technical university |
| title_sort | role of the english language in the ghanaian hospitality industry perceptions of hospitality students of a selected technical university |
| topic | English language Ghana Hospitality Students’ perceptions Technical university |
| url | https://doi.org/10.1007/s44217-025-00627-y |
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