Telemedicine's Impact on Diabetes Care During the COVID‐19 Pandemic: A Cohort Study in a Large Integrated Healthcare System

ABSTRACT Aims To examine whether patients exposed to primary care telemedicine (telephone or video) early in the COVID‐19 pandemic had higher rates of downstream HbA1c measurement and improved HbA1c levels in the second year of the pandemic. Methods In a cohort of 242,848 Kaiser Permanente Northern...

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Main Authors: Reysha Patel, Jie Huang, Loretta Hsueh, Anjali Gopalan, Andrea Millman, Isabelle Franklin, Mary Reed
Format: Article
Language:English
Published: Wiley 2025-05-01
Series:Journal of Diabetes
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Online Access:https://doi.org/10.1111/1753-0407.70096
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author Reysha Patel
Jie Huang
Loretta Hsueh
Anjali Gopalan
Andrea Millman
Isabelle Franklin
Mary Reed
author_facet Reysha Patel
Jie Huang
Loretta Hsueh
Anjali Gopalan
Andrea Millman
Isabelle Franklin
Mary Reed
author_sort Reysha Patel
collection DOAJ
description ABSTRACT Aims To examine whether patients exposed to primary care telemedicine (telephone or video) early in the COVID‐19 pandemic had higher rates of downstream HbA1c measurement and improved HbA1c levels in the second year of the pandemic. Methods In a cohort of 242,848 Kaiser Permanente Northern California patients with diabetes, we examined associations between early‐pandemic patient‐initiated telemedicine visits and downstream HbA1c monitoring and results during the second year of the pandemic. Results Adjusted HbA1c measurement rates were significantly higher among patients with telemedicine exposure in the early‐pandemic prior year than those with no visits in the prior year (91.0% testing for patients with video visits, 90.5% for telephone visits, visits, 86.7% for no visits, p < 0.05). Among those with HbA1c measured, the rates of having an HbA1c < 8% in the second year of the COVID‐19 pandemic were also statistically significantly higher among patients with telemedicine exposure in the early‐pandemic prior year than those with no visits in the prior year (68.5% with HbA1c < 8% for video visits, 67.3% for telephone visits, 66.6% for no visits, p < 0.05). Conclusions Access to telephone and video telemedicine throughout the early COVID‐19 pandemic was associated with patients' continued engagement in recommended diabetes care. Although our study analyzed telemedicine use during a pandemic, telemedicine visits may continue to support ongoing health care access and positive clinical outcomes.
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spelling doaj-art-e3050da04e394daebe5b04423684d3a72025-08-20T03:21:32ZengWileyJournal of Diabetes1753-03931753-04072025-05-01175n/an/a10.1111/1753-0407.70096Telemedicine's Impact on Diabetes Care During the COVID‐19 Pandemic: A Cohort Study in a Large Integrated Healthcare SystemReysha Patel0Jie Huang1Loretta Hsueh2Anjali Gopalan3Andrea Millman4Isabelle Franklin5Mary Reed6School of Medicine, University of California, Riverside Riverside California USAKaiser Permanente Division of Research Oakland California USAKaiser Permanente Division of Research Oakland California USAKaiser Permanente Division of Research Oakland California USAKaiser Permanente Division of Research Oakland California USAKaiser Permanente Bernard J. Tyson School of Medicine Pasadena California USAKaiser Permanente Division of Research Oakland California USAABSTRACT Aims To examine whether patients exposed to primary care telemedicine (telephone or video) early in the COVID‐19 pandemic had higher rates of downstream HbA1c measurement and improved HbA1c levels in the second year of the pandemic. Methods In a cohort of 242,848 Kaiser Permanente Northern California patients with diabetes, we examined associations between early‐pandemic patient‐initiated telemedicine visits and downstream HbA1c monitoring and results during the second year of the pandemic. Results Adjusted HbA1c measurement rates were significantly higher among patients with telemedicine exposure in the early‐pandemic prior year than those with no visits in the prior year (91.0% testing for patients with video visits, 90.5% for telephone visits, visits, 86.7% for no visits, p < 0.05). Among those with HbA1c measured, the rates of having an HbA1c < 8% in the second year of the COVID‐19 pandemic were also statistically significantly higher among patients with telemedicine exposure in the early‐pandemic prior year than those with no visits in the prior year (68.5% with HbA1c < 8% for video visits, 67.3% for telephone visits, 66.6% for no visits, p < 0.05). Conclusions Access to telephone and video telemedicine throughout the early COVID‐19 pandemic was associated with patients' continued engagement in recommended diabetes care. Although our study analyzed telemedicine use during a pandemic, telemedicine visits may continue to support ongoing health care access and positive clinical outcomes.https://doi.org/10.1111/1753-0407.70096COVID‐19 pandemicdiabetesHbA1cprimary caretelehealthtelemedicine
spellingShingle Reysha Patel
Jie Huang
Loretta Hsueh
Anjali Gopalan
Andrea Millman
Isabelle Franklin
Mary Reed
Telemedicine's Impact on Diabetes Care During the COVID‐19 Pandemic: A Cohort Study in a Large Integrated Healthcare System
Journal of Diabetes
COVID‐19 pandemic
diabetes
HbA1c
primary care
telehealth
telemedicine
title Telemedicine's Impact on Diabetes Care During the COVID‐19 Pandemic: A Cohort Study in a Large Integrated Healthcare System
title_full Telemedicine's Impact on Diabetes Care During the COVID‐19 Pandemic: A Cohort Study in a Large Integrated Healthcare System
title_fullStr Telemedicine's Impact on Diabetes Care During the COVID‐19 Pandemic: A Cohort Study in a Large Integrated Healthcare System
title_full_unstemmed Telemedicine's Impact on Diabetes Care During the COVID‐19 Pandemic: A Cohort Study in a Large Integrated Healthcare System
title_short Telemedicine's Impact on Diabetes Care During the COVID‐19 Pandemic: A Cohort Study in a Large Integrated Healthcare System
title_sort telemedicine s impact on diabetes care during the covid 19 pandemic a cohort study in a large integrated healthcare system
topic COVID‐19 pandemic
diabetes
HbA1c
primary care
telehealth
telemedicine
url https://doi.org/10.1111/1753-0407.70096
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