Influence of client involvement on internal organization and performance of architectural design offices

This study investigates how client involvement impacts the internal organization of architectural design offices, focusing on team dynamics and project performance. A mixed-methods approach that combines social network analysis and Likert-scales is employed to evaluate communication, collaboration,...

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Main Authors: Wilson Chiguano, Tito Castillo, Andrea Zárate, Alexis Andrade, Kleber Jaramillo, Rodrigo Herrera
Format: Article
Language:English
Published: Taylor & Francis Group 2025-04-01
Series:Journal of Asian Architecture and Building Engineering
Subjects:
Online Access:http://dx.doi.org/10.1080/13467581.2025.2494093
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author Wilson Chiguano
Tito Castillo
Andrea Zárate
Alexis Andrade
Kleber Jaramillo
Rodrigo Herrera
author_facet Wilson Chiguano
Tito Castillo
Andrea Zárate
Alexis Andrade
Kleber Jaramillo
Rodrigo Herrera
author_sort Wilson Chiguano
collection DOAJ
description This study investigates how client involvement impacts the internal organization of architectural design offices, focusing on team dynamics and project performance. A mixed-methods approach that combines social network analysis and Likert-scales is employed to evaluate communication, collaboration, and trust between clients and design teams. Key performance indicators are used to measure project outcomes, while correlation analysis examines the relationship between client involvement and project performance. The findings reveal significant correlations between client involvement and the internal organization of architectural design offices. High levels of client communication and collaboration are positively linked to improved project performance, including higher design quality and better adherence to timelines. Trust between clients and design teams further enhances communication and decision-making processes. The study also highlights the influence of project type, scale, and location on project outcomes. Larger projects face more complex communication and collaboration challenges, underscoring the importance of tailored management strategies. Client involvement is a critical factor affecting the organization and performance of architectural design offices. Effective management of client relationships can improve team dynamics and project outcomes, while strategic engagement practices are essential for addressing country-specific factors. This study provides valuable insights into optimizing client relationships to enhance project performance and team efficiency.
format Article
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institution Kabale University
issn 1347-2852
language English
publishDate 2025-04-01
publisher Taylor & Francis Group
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series Journal of Asian Architecture and Building Engineering
spelling doaj-art-e2974c9db7e54e7f84fabb6c462c19a82025-08-20T03:51:59ZengTaylor & Francis GroupJournal of Asian Architecture and Building Engineering1347-28522025-04-010011110.1080/13467581.2025.24940932494093Influence of client involvement on internal organization and performance of architectural design officesWilson Chiguano0Tito Castillo1Andrea Zárate2Alexis Andrade3Kleber Jaramillo4Rodrigo Herrera5Universidad Nacional de ChimborazoUniversidad Nacional de ChimborazoUniversidad Nacional de ChimborazoUniversidad Nacional de ChimborazoUniversidad Nacional de ChimborazoPontificia Universidad Católica de ValparaísoThis study investigates how client involvement impacts the internal organization of architectural design offices, focusing on team dynamics and project performance. A mixed-methods approach that combines social network analysis and Likert-scales is employed to evaluate communication, collaboration, and trust between clients and design teams. Key performance indicators are used to measure project outcomes, while correlation analysis examines the relationship between client involvement and project performance. The findings reveal significant correlations between client involvement and the internal organization of architectural design offices. High levels of client communication and collaboration are positively linked to improved project performance, including higher design quality and better adherence to timelines. Trust between clients and design teams further enhances communication and decision-making processes. The study also highlights the influence of project type, scale, and location on project outcomes. Larger projects face more complex communication and collaboration challenges, underscoring the importance of tailored management strategies. Client involvement is a critical factor affecting the organization and performance of architectural design offices. Effective management of client relationships can improve team dynamics and project outcomes, while strategic engagement practices are essential for addressing country-specific factors. This study provides valuable insights into optimizing client relationships to enhance project performance and team efficiency.http://dx.doi.org/10.1080/13467581.2025.2494093design officesclient involvementproject performancesocial network analysis (sna)team dynamics
spellingShingle Wilson Chiguano
Tito Castillo
Andrea Zárate
Alexis Andrade
Kleber Jaramillo
Rodrigo Herrera
Influence of client involvement on internal organization and performance of architectural design offices
Journal of Asian Architecture and Building Engineering
design offices
client involvement
project performance
social network analysis (sna)
team dynamics
title Influence of client involvement on internal organization and performance of architectural design offices
title_full Influence of client involvement on internal organization and performance of architectural design offices
title_fullStr Influence of client involvement on internal organization and performance of architectural design offices
title_full_unstemmed Influence of client involvement on internal organization and performance of architectural design offices
title_short Influence of client involvement on internal organization and performance of architectural design offices
title_sort influence of client involvement on internal organization and performance of architectural design offices
topic design offices
client involvement
project performance
social network analysis (sna)
team dynamics
url http://dx.doi.org/10.1080/13467581.2025.2494093
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AT alexisandrade influenceofclientinvolvementoninternalorganizationandperformanceofarchitecturaldesignoffices
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