The Impact of Learners on Patient Satisfaction in the Orthopedic Setting
This investigation evaluates the impact of learners and their post-graduate year (PGY) levels on patient satisfaction in the orthopedic outpatient clinic, an area with limited prior research. A retrospective cohort study was conducted using data from July 2020 to December 2022, involving 2,484 patie...
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| Format: | Article |
| Language: | English |
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The Beryl Institute
2025-04-01
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| Series: | Patient Experience Journal |
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| Online Access: | https://pxjournal.org/journal/vol12/iss1/8 |
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| _version_ | 1849471581751869440 |
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| author | Sydney Boike Kevin Hodge Lynsey Malin Timothy Nyangacha Rebekah Kleinsmith Megan Reams Julia Stumpf Bradley Nelson |
| author_facet | Sydney Boike Kevin Hodge Lynsey Malin Timothy Nyangacha Rebekah Kleinsmith Megan Reams Julia Stumpf Bradley Nelson |
| author_sort | Sydney Boike |
| collection | DOAJ |
| description | This investigation evaluates the impact of learners and their post-graduate year (PGY) levels on patient satisfaction in the orthopedic outpatient clinic, an area with limited prior research. A retrospective cohort study was conducted using data from July 2020 to December 2022, involving 2,484 patients, with a 39% response rate. Satisfaction was measured via NRC Health surveys, focusing on the likelihood of recommending the provider or clinic based on the presence of learners, categorized as none, present in the clinic, or involved in patient care. Non-parametric statistical analysis revealed significant reductions in satisfaction when learners were involved in care, with top-box scores for recommending providers and clinics decreasing notably (p = 0.030 for providers, p = 0.018 for clinics). The decrease was 7.9% for provider recommendations and 7.2% for clinic recommendations when learners were involved, compared to their absence. Notably, PGY-4 learners were associated with the highest satisfaction levels, highlighting the varied impact of PGY levels on patient perceptions. In summary, the presence and involvement of learners in patient care significantly influence patient satisfaction in orthopedic clinics, with the impact varying by the learner's PGY level. This suggests a complex interplay between learner engagement and patient satisfaction, emphasizing the need for targeted strategies to enhance educational experiences and patient outcomes in these settings. |
| format | Article |
| id | doaj-art-e294ff6b3724453d953187004529a895 |
| institution | Kabale University |
| issn | 2372-0247 |
| language | English |
| publishDate | 2025-04-01 |
| publisher | The Beryl Institute |
| record_format | Article |
| series | Patient Experience Journal |
| spelling | doaj-art-e294ff6b3724453d953187004529a8952025-08-20T03:24:47ZengThe Beryl InstitutePatient Experience Journal2372-02472025-04-0112110.35680/2372-0247.1975The Impact of Learners on Patient Satisfaction in the Orthopedic SettingSydney BoikeKevin HodgeLynsey MalinTimothy NyangachaRebekah KleinsmithMegan ReamsJulia StumpfBradley NelsonThis investigation evaluates the impact of learners and their post-graduate year (PGY) levels on patient satisfaction in the orthopedic outpatient clinic, an area with limited prior research. A retrospective cohort study was conducted using data from July 2020 to December 2022, involving 2,484 patients, with a 39% response rate. Satisfaction was measured via NRC Health surveys, focusing on the likelihood of recommending the provider or clinic based on the presence of learners, categorized as none, present in the clinic, or involved in patient care. Non-parametric statistical analysis revealed significant reductions in satisfaction when learners were involved in care, with top-box scores for recommending providers and clinics decreasing notably (p = 0.030 for providers, p = 0.018 for clinics). The decrease was 7.9% for provider recommendations and 7.2% for clinic recommendations when learners were involved, compared to their absence. Notably, PGY-4 learners were associated with the highest satisfaction levels, highlighting the varied impact of PGY levels on patient perceptions. In summary, the presence and involvement of learners in patient care significantly influence patient satisfaction in orthopedic clinics, with the impact varying by the learner's PGY level. This suggests a complex interplay between learner engagement and patient satisfaction, emphasizing the need for targeted strategies to enhance educational experiences and patient outcomes in these settings.https://pxjournal.org/journal/vol12/iss1/8patient experiencepatient satisfactionmeasurementquality of carecommunicationworkforce engagement |
| spellingShingle | Sydney Boike Kevin Hodge Lynsey Malin Timothy Nyangacha Rebekah Kleinsmith Megan Reams Julia Stumpf Bradley Nelson The Impact of Learners on Patient Satisfaction in the Orthopedic Setting Patient Experience Journal patient experience patient satisfaction measurement quality of care communication workforce engagement |
| title | The Impact of Learners on Patient Satisfaction in the Orthopedic Setting |
| title_full | The Impact of Learners on Patient Satisfaction in the Orthopedic Setting |
| title_fullStr | The Impact of Learners on Patient Satisfaction in the Orthopedic Setting |
| title_full_unstemmed | The Impact of Learners on Patient Satisfaction in the Orthopedic Setting |
| title_short | The Impact of Learners on Patient Satisfaction in the Orthopedic Setting |
| title_sort | impact of learners on patient satisfaction in the orthopedic setting |
| topic | patient experience patient satisfaction measurement quality of care communication workforce engagement |
| url | https://pxjournal.org/journal/vol12/iss1/8 |
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