Guidelines for Rapport-Building in Telehealth Videoconferencing: Interprofessional e-Delphi Study
Abstract BackgroundTelehealth training is increasingly incorporated into educational programs for health professions students and practicing clinicians. However, existing competencies and standards primarily address videoconferencing visit logistics, diagnostic modifications,...
Saved in:
| Main Authors: | , , , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
JMIR Publications
2025-08-01
|
| Series: | JMIR Medical Education |
| Online Access: | https://mededu.jmir.org/2025/1/e76260 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1849390483515637760 |
|---|---|
| author | Paula D Koppel Jennie C De Gagne Michelle Webb Denise M Nepveux Janelle Bludorn Aviva Emmons Paige S Randall Neil S Prose |
| author_facet | Paula D Koppel Jennie C De Gagne Michelle Webb Denise M Nepveux Janelle Bludorn Aviva Emmons Paige S Randall Neil S Prose |
| author_sort | Paula D Koppel |
| collection | DOAJ |
| description |
Abstract
BackgroundTelehealth training is increasingly incorporated into educational programs for health professions students and practicing clinicians. However, existing competencies and standards primarily address videoconferencing visit logistics, diagnostic modifications, and etiquette, often lacking comprehensive guidance on adapting interpersonal skills to convey empathy, cultural humility, and trust in web-based settings.
ObjectiveThis study aimed to establish consensus on the knowledge, skills, and attitudes required for health professions students and clinicians to build rapport with patients in telehealth videoconferencing visits and to identify teaching strategies that best support these educational goals.
MethodsAn e-Delphi study was conducted using a panel of 12 interprofessional experts in telehealth and telehealth education. Round 1 involved interviews, followed by anonymous surveys in rounds 2‐4 to build consensus.
ResultsAll 12 experts participated in rounds 1‐3. In total, 19 themes related to rapport-building and 77 specific curriculum items were identified, all achieving the established level of consensus.
ConclusionsUsing a competency-based education framework, this study provides guidance for health professions educators, teaching clinicians, and students on how to adapt interpersonal skills for telehealth including detailed content related to knowledge, skills, attitudes, and teaching strategies. Future research is needed to test the feasibility, acceptability, and effectiveness of curricula based on these competencies and teaching strategies. |
| format | Article |
| id | doaj-art-e1e21c0de5d741c3b9a722e0aa734116 |
| institution | Kabale University |
| issn | 2369-3762 |
| language | English |
| publishDate | 2025-08-01 |
| publisher | JMIR Publications |
| record_format | Article |
| series | JMIR Medical Education |
| spelling | doaj-art-e1e21c0de5d741c3b9a722e0aa7341162025-08-20T03:41:39ZengJMIR PublicationsJMIR Medical Education2369-37622025-08-0111e76260e7626010.2196/76260Guidelines for Rapport-Building in Telehealth Videoconferencing: Interprofessional e-Delphi StudyPaula D Koppelhttp://orcid.org/0000-0001-7105-1575Jennie C De Gagnehttp://orcid.org/0000-0001-9814-5942Michelle Webbhttp://orcid.org/0000-0002-2275-9128Denise M Nepveuxhttp://orcid.org/0000-0003-3760-6682Janelle Bludornhttp://orcid.org/0000-0001-6868-6836Aviva Emmonshttp://orcid.org/0000-0001-5281-8259Paige S Randallhttp://orcid.org/0000-0002-8476-7780Neil S Prosehttp://orcid.org/0000-0003-0502-6325 Abstract BackgroundTelehealth training is increasingly incorporated into educational programs for health professions students and practicing clinicians. However, existing competencies and standards primarily address videoconferencing visit logistics, diagnostic modifications, and etiquette, often lacking comprehensive guidance on adapting interpersonal skills to convey empathy, cultural humility, and trust in web-based settings. ObjectiveThis study aimed to establish consensus on the knowledge, skills, and attitudes required for health professions students and clinicians to build rapport with patients in telehealth videoconferencing visits and to identify teaching strategies that best support these educational goals. MethodsAn e-Delphi study was conducted using a panel of 12 interprofessional experts in telehealth and telehealth education. Round 1 involved interviews, followed by anonymous surveys in rounds 2‐4 to build consensus. ResultsAll 12 experts participated in rounds 1‐3. In total, 19 themes related to rapport-building and 77 specific curriculum items were identified, all achieving the established level of consensus. ConclusionsUsing a competency-based education framework, this study provides guidance for health professions educators, teaching clinicians, and students on how to adapt interpersonal skills for telehealth including detailed content related to knowledge, skills, attitudes, and teaching strategies. Future research is needed to test the feasibility, acceptability, and effectiveness of curricula based on these competencies and teaching strategies.https://mededu.jmir.org/2025/1/e76260 |
| spellingShingle | Paula D Koppel Jennie C De Gagne Michelle Webb Denise M Nepveux Janelle Bludorn Aviva Emmons Paige S Randall Neil S Prose Guidelines for Rapport-Building in Telehealth Videoconferencing: Interprofessional e-Delphi Study JMIR Medical Education |
| title | Guidelines for Rapport-Building in Telehealth Videoconferencing: Interprofessional e-Delphi Study |
| title_full | Guidelines for Rapport-Building in Telehealth Videoconferencing: Interprofessional e-Delphi Study |
| title_fullStr | Guidelines for Rapport-Building in Telehealth Videoconferencing: Interprofessional e-Delphi Study |
| title_full_unstemmed | Guidelines for Rapport-Building in Telehealth Videoconferencing: Interprofessional e-Delphi Study |
| title_short | Guidelines for Rapport-Building in Telehealth Videoconferencing: Interprofessional e-Delphi Study |
| title_sort | guidelines for rapport building in telehealth videoconferencing interprofessional e delphi study |
| url | https://mededu.jmir.org/2025/1/e76260 |
| work_keys_str_mv | AT pauladkoppel guidelinesforrapportbuildingintelehealthvideoconferencinginterprofessionaledelphistudy AT jenniecdegagne guidelinesforrapportbuildingintelehealthvideoconferencinginterprofessionaledelphistudy AT michellewebb guidelinesforrapportbuildingintelehealthvideoconferencinginterprofessionaledelphistudy AT denisemnepveux guidelinesforrapportbuildingintelehealthvideoconferencinginterprofessionaledelphistudy AT janellebludorn guidelinesforrapportbuildingintelehealthvideoconferencinginterprofessionaledelphistudy AT avivaemmons guidelinesforrapportbuildingintelehealthvideoconferencinginterprofessionaledelphistudy AT paigesrandall guidelinesforrapportbuildingintelehealthvideoconferencinginterprofessionaledelphistudy AT neilsprose guidelinesforrapportbuildingintelehealthvideoconferencinginterprofessionaledelphistudy |