Understanding guilt, shame and social service use in a diversity context
In Social Work, the differentiated handling of emotions is of great importance, especially in the complex web of relationships between clients and service providers. This paper presents an integrative approach to the exploration and regulation of emotions in the context of client-provider relations...
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| Format: | Article |
| Language: | English |
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Social Work & Society
2025-04-01
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| Series: | Social Work and Society |
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| Online Access: | https://ejournals.bib.uni-wuppertal.de/index.php/sws/article/view/1062 |
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| _version_ | 1850034392865439744 |
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| author | Nicole Syringa Harth Diana Düring |
| author_facet | Nicole Syringa Harth Diana Düring |
| author_sort | Nicole Syringa Harth |
| collection | DOAJ |
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In Social Work, the differentiated handling of emotions is of great importance, especially in the complex web of relationships between clients and service providers. This paper presents an integrative approach to the exploration and regulation of emotions in the context of client-provider relationships. It highlights the crucial, but still understudied role that emotions play and draws on insights from different perspectives, to illustrate their role in understanding social experiences and guiding practical interventions. We will focus on the emotions of guilt and shame and their interplay with facets of diversity, especially racism and poverty. Shame is known as a feeling that results from the perception of not living up to social norms and expectations. Guilt is related to shame but is more based in the perception of having done wrong. Thus, one aim of this paper is to identify diversity-related patterns on the inter-personal and organizational level that increase the risk of shaming and guilt among clients, but also service providers. We will highlight the theoretical, empirical but also practical issues regarding these emotions and emphasize the importance of diversity and cultural sensitivity in client-provider relationships.
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| format | Article |
| id | doaj-art-e1d926ebb5204de29d232c38e6db1d33 |
| institution | DOAJ |
| issn | 1613-8953 |
| language | English |
| publishDate | 2025-04-01 |
| publisher | Social Work & Society |
| record_format | Article |
| series | Social Work and Society |
| spelling | doaj-art-e1d926ebb5204de29d232c38e6db1d332025-08-20T02:57:51ZengSocial Work & SocietySocial Work and Society1613-89532025-04-01222Understanding guilt, shame and social service use in a diversity contextNicole Syringa Harth0Diana Düring1Ernst-Abbe University of Applied ScienceErnst-Abbe University of Applied Sciences In Social Work, the differentiated handling of emotions is of great importance, especially in the complex web of relationships between clients and service providers. This paper presents an integrative approach to the exploration and regulation of emotions in the context of client-provider relationships. It highlights the crucial, but still understudied role that emotions play and draws on insights from different perspectives, to illustrate their role in understanding social experiences and guiding practical interventions. We will focus on the emotions of guilt and shame and their interplay with facets of diversity, especially racism and poverty. Shame is known as a feeling that results from the perception of not living up to social norms and expectations. Guilt is related to shame but is more based in the perception of having done wrong. Thus, one aim of this paper is to identify diversity-related patterns on the inter-personal and organizational level that increase the risk of shaming and guilt among clients, but also service providers. We will highlight the theoretical, empirical but also practical issues regarding these emotions and emphasize the importance of diversity and cultural sensitivity in client-provider relationships. https://ejournals.bib.uni-wuppertal.de/index.php/sws/article/view/1062Guiltshamesocial inequalityracismpoverty |
| spellingShingle | Nicole Syringa Harth Diana Düring Understanding guilt, shame and social service use in a diversity context Social Work and Society Guilt shame social inequality racism poverty |
| title | Understanding guilt, shame and social service use in a diversity context |
| title_full | Understanding guilt, shame and social service use in a diversity context |
| title_fullStr | Understanding guilt, shame and social service use in a diversity context |
| title_full_unstemmed | Understanding guilt, shame and social service use in a diversity context |
| title_short | Understanding guilt, shame and social service use in a diversity context |
| title_sort | understanding guilt shame and social service use in a diversity context |
| topic | Guilt shame social inequality racism poverty |
| url | https://ejournals.bib.uni-wuppertal.de/index.php/sws/article/view/1062 |
| work_keys_str_mv | AT nicolesyringaharth understandingguiltshameandsocialserviceuseinadiversitycontext AT dianaduring understandingguiltshameandsocialserviceuseinadiversitycontext |