DIMENSIONS OF COLLABORATION AND ACADEMIC PRODUCTIVITY IN SHARIA BANK LOYALTY RESEARCH: BIBLIOMETRIC ANALYSIS 2010 – 2024
Customer loyalty to Islamic banks is one of the keys to sustainability for the Islamic banking industry, especially in strong competition facing conventional banks and financial technology (fintech) innovation. Nevertheless, literature regarding this topic has not been systematically mapped. Using...
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| Format: | Article |
| Language: | Arabic |
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Institut Agama Islam Negeri Syaikh Abdurrahman Siddik Bangka Belitung
2024-12-01
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| Series: | Asy Syar'iyyah: Jurnal Ilmu Syariah dan Perbankan Islam |
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| Online Access: | https://jurnal.lp2msasbabel.ac.id/index.php/asy/article/view/5345 |
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| author | Hendra Cipta Hatamar Hatamar Khoirina Ulfa |
| author_facet | Hendra Cipta Hatamar Hatamar Khoirina Ulfa |
| author_sort | Hendra Cipta |
| collection | DOAJ |
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Customer loyalty to Islamic banks is one of the keys to sustainability for the Islamic banking industry, especially in strong competition facing conventional banks and financial technology (fintech) innovation. Nevertheless, literature regarding this topic has not been systematically mapped. Using a bibliometric approach, this study analyzes the publication trends, leading researchers, and collaboration patterns in Islamic bank customer loyalty studies. The Web of Science (WoS) is used to collect data and the keywords for customer loyalty and Islamic banks, and the time range of 2010 to 2024 is utilized for this study. Analysis using NVivo 12 and Voyant Tools (for network mapping and descriptive statistics) In the results of the study, 174 published documents were identified, where research articles predominated, a total of 156 articles. This publication trend has been on the rise, even peaking in 2023 with 30 publications. Indonesia and Malaysia stand out geographically as the leading contributors, mirroring the role of both countries as the strategic focal point of Islamic financial development. The most highly productive institutions are establishments such as Bandung State Polytechnic (Indonesia) and International Islamic University Malaysia (Malaysia). These findings offer an invaluable literature map so that further research and strategic ante-projects could be developed, of course with some added value for Islamic banking practitioners in its context of increasing customer loyalty. This study contributes to the academic knowledge with a bibliometric method, which is not widely used in the Islamic banking context.
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| format | Article |
| id | doaj-art-e1d21c9b35fd48fda8dd02cdcd0ecad9 |
| institution | DOAJ |
| issn | 2089-7227 2598-8522 |
| language | Arabic |
| publishDate | 2024-12-01 |
| publisher | Institut Agama Islam Negeri Syaikh Abdurrahman Siddik Bangka Belitung |
| record_format | Article |
| series | Asy Syar'iyyah: Jurnal Ilmu Syariah dan Perbankan Islam |
| spelling | doaj-art-e1d21c9b35fd48fda8dd02cdcd0ecad92025-08-20T02:58:27ZaraInstitut Agama Islam Negeri Syaikh Abdurrahman Siddik Bangka BelitungAsy Syar'iyyah: Jurnal Ilmu Syariah dan Perbankan Islam2089-72272598-85222024-12-019210.32923/asy.v9i2.5345DIMENSIONS OF COLLABORATION AND ACADEMIC PRODUCTIVITY IN SHARIA BANK LOYALTY RESEARCH: BIBLIOMETRIC ANALYSIS 2010 – 2024Hendra Cipta0Hatamar Hatamar1Khoirina Ulfa2IAIN Syaikh Abdurrahman Siddik Bangka BelitungIAIN Syaikh Abdurrahman Siddik Bangka BelitungIAIN Syaikh Abdurrahman Siddik Bangka Belitung Customer loyalty to Islamic banks is one of the keys to sustainability for the Islamic banking industry, especially in strong competition facing conventional banks and financial technology (fintech) innovation. Nevertheless, literature regarding this topic has not been systematically mapped. Using a bibliometric approach, this study analyzes the publication trends, leading researchers, and collaboration patterns in Islamic bank customer loyalty studies. The Web of Science (WoS) is used to collect data and the keywords for customer loyalty and Islamic banks, and the time range of 2010 to 2024 is utilized for this study. Analysis using NVivo 12 and Voyant Tools (for network mapping and descriptive statistics) In the results of the study, 174 published documents were identified, where research articles predominated, a total of 156 articles. This publication trend has been on the rise, even peaking in 2023 with 30 publications. Indonesia and Malaysia stand out geographically as the leading contributors, mirroring the role of both countries as the strategic focal point of Islamic financial development. The most highly productive institutions are establishments such as Bandung State Polytechnic (Indonesia) and International Islamic University Malaysia (Malaysia). These findings offer an invaluable literature map so that further research and strategic ante-projects could be developed, of course with some added value for Islamic banking practitioners in its context of increasing customer loyalty. This study contributes to the academic knowledge with a bibliometric method, which is not widely used in the Islamic banking context. https://jurnal.lp2msasbabel.ac.id/index.php/asy/article/view/5345Customer loyalty to Islamic banksbibliometricpublication trends |
| spellingShingle | Hendra Cipta Hatamar Hatamar Khoirina Ulfa DIMENSIONS OF COLLABORATION AND ACADEMIC PRODUCTIVITY IN SHARIA BANK LOYALTY RESEARCH: BIBLIOMETRIC ANALYSIS 2010 – 2024 Asy Syar'iyyah: Jurnal Ilmu Syariah dan Perbankan Islam Customer loyalty to Islamic banks bibliometric publication trends |
| title | DIMENSIONS OF COLLABORATION AND ACADEMIC PRODUCTIVITY IN SHARIA BANK LOYALTY RESEARCH: BIBLIOMETRIC ANALYSIS 2010 – 2024 |
| title_full | DIMENSIONS OF COLLABORATION AND ACADEMIC PRODUCTIVITY IN SHARIA BANK LOYALTY RESEARCH: BIBLIOMETRIC ANALYSIS 2010 – 2024 |
| title_fullStr | DIMENSIONS OF COLLABORATION AND ACADEMIC PRODUCTIVITY IN SHARIA BANK LOYALTY RESEARCH: BIBLIOMETRIC ANALYSIS 2010 – 2024 |
| title_full_unstemmed | DIMENSIONS OF COLLABORATION AND ACADEMIC PRODUCTIVITY IN SHARIA BANK LOYALTY RESEARCH: BIBLIOMETRIC ANALYSIS 2010 – 2024 |
| title_short | DIMENSIONS OF COLLABORATION AND ACADEMIC PRODUCTIVITY IN SHARIA BANK LOYALTY RESEARCH: BIBLIOMETRIC ANALYSIS 2010 – 2024 |
| title_sort | dimensions of collaboration and academic productivity in sharia bank loyalty research bibliometric analysis 2010 2024 |
| topic | Customer loyalty to Islamic banks bibliometric publication trends |
| url | https://jurnal.lp2msasbabel.ac.id/index.php/asy/article/view/5345 |
| work_keys_str_mv | AT hendracipta dimensionsofcollaborationandacademicproductivityinshariabankloyaltyresearchbibliometricanalysis20102024 AT hatamarhatamar dimensionsofcollaborationandacademicproductivityinshariabankloyaltyresearchbibliometricanalysis20102024 AT khoirinaulfa dimensionsofcollaborationandacademicproductivityinshariabankloyaltyresearchbibliometricanalysis20102024 |