The Impact of Dynamic Balanced Scorecard in Knowledge-Intensive Organizations’ Business Process Management: A New Approach Evidenced by Small and Medium-Size Enterprises in Latin America

Dynamic Balanced Scorecard (DBSC) is an effective business performance management control tool for dealing with business uncertainty, performance monitoring, evaluation and forecasting. DBSC has been proposed and utilized extensively over the years as an effective tool to manage and control the dyna...

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Bibliographic Details
Main Authors: Fernando Yanine, Felisa M. Cordova, Claudia Duran
Format: Article
Language:English
Published: University of Tehran 2020-06-01
Series:Journal of Information Technology Management
Subjects:
Online Access:https://jitm.ut.ac.ir/article_75797_fdfcf27fbc3c6779e9dabc1522c586b1.pdf
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