The Impact of Dynamic Balanced Scorecard in Knowledge-Intensive Organizations’ Business Process Management: A New Approach Evidenced by Small and Medium-Size Enterprises in Latin America
Dynamic Balanced Scorecard (DBSC) is an effective business performance management control tool for dealing with business uncertainty, performance monitoring, evaluation and forecasting. DBSC has been proposed and utilized extensively over the years as an effective tool to manage and control the dyna...
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| Format: | Article |
| Language: | English |
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University of Tehran
2020-06-01
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| Series: | Journal of Information Technology Management |
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| Online Access: | https://jitm.ut.ac.ir/article_75797_fdfcf27fbc3c6779e9dabc1522c586b1.pdf |
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| author | Fernando Yanine Felisa M. Cordova Claudia Duran |
| author_facet | Fernando Yanine Felisa M. Cordova Claudia Duran |
| author_sort | Fernando Yanine |
| collection | DOAJ |
| description | Dynamic Balanced Scorecard (DBSC) is an effective business performance management control tool for dealing with business uncertainty, performance monitoring, evaluation and forecasting. DBSC has been proposed and utilized extensively over the years as an effective tool to manage and control the dynamics of business processes (BP) and their performance. However, there is little evidence of its application in knowledge-intensive (KI) organizations and how they can develop and enhance key aspects of their business processes, such as product-service systems innovation, and sustainability, for example. Moreover, the literature does not mention nor does it provide a vision or a DBSC model in cases where business process management (BPM), linked to knowledge creation and organizational transformation initiatives, are factored in the DBSC model. Hence this article explores this vein and aims to demonstrate the advantages of DBSC in this type of scenarios, with stark contrast of failed organizations of the past, particularly in small and medium-size enterprises (SME). Most of the private sector in developing countries like Chile is comprised of SMEs, which thrive and seek to grow sustainably adhering to a global economic trend. The DBSC model being shown here illustrates SMEs strategy, which reveals how intrinsic characteristics of knowledge-intensive organizations can foster sustainability and innovation in BPM. |
| format | Article |
| id | doaj-art-e06cc2aaa9a74fe395ec41138a11a571 |
| institution | OA Journals |
| issn | 2008-5893 2423-5059 |
| language | English |
| publishDate | 2020-06-01 |
| publisher | University of Tehran |
| record_format | Article |
| series | Journal of Information Technology Management |
| spelling | doaj-art-e06cc2aaa9a74fe395ec41138a11a5712025-08-20T02:21:29ZengUniversity of TehranJournal of Information Technology Management2008-58932423-50592020-06-0112213115210.22059/jitm.2020.7579775797The Impact of Dynamic Balanced Scorecard in Knowledge-Intensive Organizations’ Business Process Management: A New Approach Evidenced by Small and Medium-Size Enterprises in Latin AmericaFernando Yanine0Felisa M. Cordova1Claudia Duran2Associate Professor, School of Engineering, Universidad Finis Terrae, Av. Pedro de Valdivia 1509, Providencia; Santiago.Professor and Director of the School of Engineering, Universidad Finis Terrae, Av. Pedro de Valdivia 1509, Providencia; Santiago, Chile.Academic; Faculty of Engineering, Department of Industry, Universidad Tecnológica Metropolitana, Av. José Pedro Alessandri 1242, Ñuñoa, Santiago, Chile.Dynamic Balanced Scorecard (DBSC) is an effective business performance management control tool for dealing with business uncertainty, performance monitoring, evaluation and forecasting. DBSC has been proposed and utilized extensively over the years as an effective tool to manage and control the dynamics of business processes (BP) and their performance. However, there is little evidence of its application in knowledge-intensive (KI) organizations and how they can develop and enhance key aspects of their business processes, such as product-service systems innovation, and sustainability, for example. Moreover, the literature does not mention nor does it provide a vision or a DBSC model in cases where business process management (BPM), linked to knowledge creation and organizational transformation initiatives, are factored in the DBSC model. Hence this article explores this vein and aims to demonstrate the advantages of DBSC in this type of scenarios, with stark contrast of failed organizations of the past, particularly in small and medium-size enterprises (SME). Most of the private sector in developing countries like Chile is comprised of SMEs, which thrive and seek to grow sustainably adhering to a global economic trend. The DBSC model being shown here illustrates SMEs strategy, which reveals how intrinsic characteristics of knowledge-intensive organizations can foster sustainability and innovation in BPM.https://jitm.ut.ac.ir/article_75797_fdfcf27fbc3c6779e9dabc1522c586b1.pdfdynamic balanced scorecard (dbsc)modelknowledge-intensive organizationsbusiness process managementsmall and medium-size enterprises (sme) |
| spellingShingle | Fernando Yanine Felisa M. Cordova Claudia Duran The Impact of Dynamic Balanced Scorecard in Knowledge-Intensive Organizations’ Business Process Management: A New Approach Evidenced by Small and Medium-Size Enterprises in Latin America Journal of Information Technology Management dynamic balanced scorecard (dbsc) model knowledge-intensive organizations business process management small and medium-size enterprises (sme) |
| title | The Impact of Dynamic Balanced Scorecard in Knowledge-Intensive Organizations’ Business Process Management: A New Approach Evidenced by Small and Medium-Size Enterprises in Latin America |
| title_full | The Impact of Dynamic Balanced Scorecard in Knowledge-Intensive Organizations’ Business Process Management: A New Approach Evidenced by Small and Medium-Size Enterprises in Latin America |
| title_fullStr | The Impact of Dynamic Balanced Scorecard in Knowledge-Intensive Organizations’ Business Process Management: A New Approach Evidenced by Small and Medium-Size Enterprises in Latin America |
| title_full_unstemmed | The Impact of Dynamic Balanced Scorecard in Knowledge-Intensive Organizations’ Business Process Management: A New Approach Evidenced by Small and Medium-Size Enterprises in Latin America |
| title_short | The Impact of Dynamic Balanced Scorecard in Knowledge-Intensive Organizations’ Business Process Management: A New Approach Evidenced by Small and Medium-Size Enterprises in Latin America |
| title_sort | impact of dynamic balanced scorecard in knowledge intensive organizations business process management a new approach evidenced by small and medium size enterprises in latin america |
| topic | dynamic balanced scorecard (dbsc) model knowledge-intensive organizations business process management small and medium-size enterprises (sme) |
| url | https://jitm.ut.ac.ir/article_75797_fdfcf27fbc3c6779e9dabc1522c586b1.pdf |
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