Sentiment Analysis of Online Vehicle Tax Renewal Application Users Using Support Vector Machine Algorithm

Sentiment Analysis of Online Vehicle Tax Renewal Application Users Using Support Vector Machine Algorithm

This study examines user sentiment towards online vehicle tax renewal applications by utilizing the Support Vector Machine (SVM) algorithm. The data was collected from user reviews on the Google Play Store for three major applications: New Sakpole, Sapawarga, and Timsalut. The reviews were preproces...

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Bibliographic Details
Main Authors: Muhamad Ilham Fauzy, Ferian Fauzi Abdulloh
Format: Article
Language:English
Published: Politeknik Negeri Batam 2024-11-01
Series:Journal of Applied Informatics and Computing
Subjects:
sentimen analysis
support vector machine
online tax renewal
data review
machine learning
Online Access:https://jurnal.polibatam.ac.id/index.php/JAIC/article/view/8654
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