Evaluation of Administrative Service Quality Towards JKN Patient Satisfaction
Based on BPJS Kesehatan data, there was a decrease in Participant Satisfaction Index by 0.3% in 2016. The number of outpatient visits in RSUD KRT. Setjonegoro Wonosobo has decreased in 2016. Based on preliminary study, there were problems mainly related to health services provided by RSUD KRT. Setjo...
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| Format: | Article |
| Language: | English |
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Universitas Negeri Semarang
2018-07-01
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| Series: | KEMAS: Jurnal Kesehatan Masyarakat |
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| Online Access: | https://journal.unnes.ac.id/nju/index.php/kemas/article/view/14915 |
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| author | Molina Indarwati Phan Thien Phuoc |
| author_facet | Molina Indarwati Phan Thien Phuoc |
| author_sort | Molina Indarwati |
| collection | DOAJ |
| description | Based on BPJS Kesehatan data, there was a decrease in Participant Satisfaction Index by 0.3% in 2016. The number of outpatient visits in RSUD KRT. Setjonegoro Wonosobo has decreased in 2016. Based on preliminary study, there were problems mainly related to health services provided by RSUD KRT. Setjonegoro Wonosobo. The purpose of this study was to determine how the quality of administrative services affect the satisfaction of JKN patients. This research used qualitative research methods. Data collection was conducted using observation and interview techniques. The results showed that the quality of administrative services in RSUD KRT. Setjonegoro seen from the dimensions of tangibles, reliability, responsiveness, assurance, and empathy is good. All the main informants were satisfied enough with the health services provided by the hospital. The advice given was to improve the performance in by conducting regular evaluation of the services provided. |
| format | Article |
| id | doaj-art-df4ab98f3d0c41fa909e1ac5a8d2e513 |
| institution | OA Journals |
| issn | 1858-1196 2355-3596 |
| language | English |
| publishDate | 2018-07-01 |
| publisher | Universitas Negeri Semarang |
| record_format | Article |
| series | KEMAS: Jurnal Kesehatan Masyarakat |
| spelling | doaj-art-df4ab98f3d0c41fa909e1ac5a8d2e5132025-08-20T02:21:09ZengUniversitas Negeri SemarangKEMAS: Jurnal Kesehatan Masyarakat1858-11962355-35962018-07-01141414810.15294/kemas.v14i1.149157729Evaluation of Administrative Service Quality Towards JKN Patient SatisfactionMolina Indarwati0Phan Thien Phuoc1Universitas Negeri SemarangHongbang International UniversityBased on BPJS Kesehatan data, there was a decrease in Participant Satisfaction Index by 0.3% in 2016. The number of outpatient visits in RSUD KRT. Setjonegoro Wonosobo has decreased in 2016. Based on preliminary study, there were problems mainly related to health services provided by RSUD KRT. Setjonegoro Wonosobo. The purpose of this study was to determine how the quality of administrative services affect the satisfaction of JKN patients. This research used qualitative research methods. Data collection was conducted using observation and interview techniques. The results showed that the quality of administrative services in RSUD KRT. Setjonegoro seen from the dimensions of tangibles, reliability, responsiveness, assurance, and empathy is good. All the main informants were satisfied enough with the health services provided by the hospital. The advice given was to improve the performance in by conducting regular evaluation of the services provided.https://journal.unnes.ac.id/nju/index.php/kemas/article/view/14915Jurnal Kesehatan Masyarakat |
| spellingShingle | Molina Indarwati Phan Thien Phuoc Evaluation of Administrative Service Quality Towards JKN Patient Satisfaction KEMAS: Jurnal Kesehatan Masyarakat Jurnal Kesehatan Masyarakat |
| title | Evaluation of Administrative Service Quality Towards JKN Patient Satisfaction |
| title_full | Evaluation of Administrative Service Quality Towards JKN Patient Satisfaction |
| title_fullStr | Evaluation of Administrative Service Quality Towards JKN Patient Satisfaction |
| title_full_unstemmed | Evaluation of Administrative Service Quality Towards JKN Patient Satisfaction |
| title_short | Evaluation of Administrative Service Quality Towards JKN Patient Satisfaction |
| title_sort | evaluation of administrative service quality towards jkn patient satisfaction |
| topic | Jurnal Kesehatan Masyarakat |
| url | https://journal.unnes.ac.id/nju/index.php/kemas/article/view/14915 |
| work_keys_str_mv | AT molinaindarwati evaluationofadministrativeservicequalitytowardsjknpatientsatisfaction AT phanthienphuoc evaluationofadministrativeservicequalitytowardsjknpatientsatisfaction |