Research on a Service Touchpoint Design Model Driven by Smart Technology Based on Kano–Failure Modes and Effects Analysis
With the development of smart technology and the increasing variety of everyday products, factors influencing product service touchpoint design have become more diverse and complex. Existing service touchpoint design methods and models often focus narrowly on user research, co-design, and risk analy...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2024-12-01
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| Series: | Sensors |
| Subjects: | |
| Online Access: | https://www.mdpi.com/1424-8220/24/23/7854 |
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