APA (7th ed.) Citation

Chen, J., Li, Z., Wang, W., Wang, Y., & He, Z. Research on a Service Touchpoint Design Model Driven by Smart Technology Based on Kano–Failure Modes and Effects Analysis. MDPI AG.

Chicago Style (17th ed.) Citation

Chen, Jian, Zhihan Li, Weiwei Wang, Yi Wang, and Zhaoxuan He. Research on a Service Touchpoint Design Model Driven by Smart Technology Based on Kano–Failure Modes and Effects Analysis. MDPI AG.

MLA (9th ed.) Citation

Chen, Jian, et al. Research on a Service Touchpoint Design Model Driven by Smart Technology Based on Kano–Failure Modes and Effects Analysis. MDPI AG.