HEIs service quality as a predictor of students’ satisfaction affecting academic performance: The extension of the Embryonic HESQUAL model
To question the dominanceof the dimensions of service quality using the embryonic HESQUAL model onstudents' satisfaction. Besides, the study will identify the mediating effect ofa department’s commitment and a moderating effect of self-efficacy on therelationship between students’ satisfac...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Growing Science
2025-01-01
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| Series: | Management Science Letters |
| Online Access: | http://www.growingscience.com/msl/Vol15/msl_2024_12.pdf |
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