Usability analysis of banking service interfaces in Poland
This paper presents a comparative analysis of selected mobile banking applications: PKO BP, mBank, Pekao S.A., and Credit Agricole. The aim of the study is to obtain answers to the stated thesis and three specific research questions. In the initial stage, a review of scientific publications in the...
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| Format: | Article |
| Language: | English |
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Lublin University of Technology
2023-09-01
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| Series: | Journal of Computer Sciences Institute |
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| Online Access: | https://ph.pollub.pl/index.php/jcsi/article/view/3688 |
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| _version_ | 1849387877626019840 |
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| author | Paulina Sułek Aleksandra Walaszek |
| author_facet | Paulina Sułek Aleksandra Walaszek |
| author_sort | Paulina Sułek |
| collection | DOAJ |
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This paper presents a comparative analysis of selected mobile banking applications: PKO BP, mBank, Pekao S.A., and Credit Agricole. The aim of the study is to obtain answers to the stated thesis and three specific research questions. In the initial stage, a review of scientific publications in the field of the topic was conducted. The research was carried out using an online survey and the cognitive walkthrough method with a modified list of usability testing. The obtained results revealed errors in the functioning of the analyzed service interfaces from the users' perspective and allowed for answering the research questions. The mobile applications of the discussed banks require minor modifications to maximize their usability.
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| format | Article |
| id | doaj-art-de89c24a4a6949efb4a277301bc62aa9 |
| institution | Kabale University |
| issn | 2544-0764 |
| language | English |
| publishDate | 2023-09-01 |
| publisher | Lublin University of Technology |
| record_format | Article |
| series | Journal of Computer Sciences Institute |
| spelling | doaj-art-de89c24a4a6949efb4a277301bc62aa92025-08-20T03:42:28ZengLublin University of TechnologyJournal of Computer Sciences Institute2544-07642023-09-012810.35784/jcsi.3688Usability analysis of banking service interfaces in PolandPaulina Sułek0Aleksandra Walaszek1Department of Computer Science, Lublin University of TechnologyDepartment of Computer Science, Lublin University of Technology This paper presents a comparative analysis of selected mobile banking applications: PKO BP, mBank, Pekao S.A., and Credit Agricole. The aim of the study is to obtain answers to the stated thesis and three specific research questions. In the initial stage, a review of scientific publications in the field of the topic was conducted. The research was carried out using an online survey and the cognitive walkthrough method with a modified list of usability testing. The obtained results revealed errors in the functioning of the analyzed service interfaces from the users' perspective and allowed for answering the research questions. The mobile applications of the discussed banks require minor modifications to maximize their usability. https://ph.pollub.pl/index.php/jcsi/article/view/3688usability of interfacebankservicemobile applications |
| spellingShingle | Paulina Sułek Aleksandra Walaszek Usability analysis of banking service interfaces in Poland Journal of Computer Sciences Institute usability of interface bank service mobile applications |
| title | Usability analysis of banking service interfaces in Poland |
| title_full | Usability analysis of banking service interfaces in Poland |
| title_fullStr | Usability analysis of banking service interfaces in Poland |
| title_full_unstemmed | Usability analysis of banking service interfaces in Poland |
| title_short | Usability analysis of banking service interfaces in Poland |
| title_sort | usability analysis of banking service interfaces in poland |
| topic | usability of interface bank service mobile applications |
| url | https://ph.pollub.pl/index.php/jcsi/article/view/3688 |
| work_keys_str_mv | AT paulinasułek usabilityanalysisofbankingserviceinterfacesinpoland AT aleksandrawalaszek usabilityanalysisofbankingserviceinterfacesinpoland |