The relationship between nurses’ demographic work-related variables and emotional labor behavior on nurse burnout during the COVID 19 pandemic
Abstract Background Reducing levels of burnout is one of the most important issues in protecting the nursing workforce, especially in times of crisis such as pandemics. Emotional labor behavior would help reduce burnout among nurses. There is a need to explain the relationships between these variabl...
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BMC
2025-04-01
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| Series: | BMC Health Services Research |
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| Online Access: | https://doi.org/10.1186/s12913-025-12711-y |
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| author | Begüm Yalçın Seda Sarıköse Nilgün Göktepe Emine Türkmen |
| author_facet | Begüm Yalçın Seda Sarıköse Nilgün Göktepe Emine Türkmen |
| author_sort | Begüm Yalçın |
| collection | DOAJ |
| description | Abstract Background Reducing levels of burnout is one of the most important issues in protecting the nursing workforce, especially in times of crisis such as pandemics. Emotional labor behavior would help reduce burnout among nurses. There is a need to explain the relationships between these variables. This study aimed to determine the effect of nurses’ demographic, work-related variables and emotional labor behaviors on nurse burnout levels during the COVID 19 pandemic. Methods This descriptive, cross-sectional study was conducted with 306 nurses. In this study, the first part of the data collection form included questions related to individual and occupational characteristics and COVID 19 conditions; the second part included the Emotional Labor Behavior Scale for Nurses; and the third part included the Maslach Burnout Inventory. Descriptive statistics and multiple regression analysis were used in the analysis of the data. Results The results of this study showed that sincere and in-depth emotional labor behaviors, a high level of job satisfaction, a low level of perceived workload, being female, increased age, and working in a public hospital reduced nurse burnout levels. Conclusion This study found that sincere emotional labor reduced depersonalization, while in-depth emotional labor contributed to lower burnout levels. High job satisfaction was associated with reduced emotional exhaustion and depersonalization. Nurse managers should improve emotional labor behaviors to reduce burnout among nurses. In addition, especially in crisis situations such as pandemics, they should develop strategies to reduce workload and increase job satisfaction. |
| format | Article |
| id | doaj-art-de7b8a22b2cd48aca6b381cd73930434 |
| institution | OA Journals |
| issn | 1472-6963 |
| language | English |
| publishDate | 2025-04-01 |
| publisher | BMC |
| record_format | Article |
| series | BMC Health Services Research |
| spelling | doaj-art-de7b8a22b2cd48aca6b381cd739304342025-08-20T02:12:01ZengBMCBMC Health Services Research1472-69632025-04-012511910.1186/s12913-025-12711-yThe relationship between nurses’ demographic work-related variables and emotional labor behavior on nurse burnout during the COVID 19 pandemicBegüm Yalçın0Seda Sarıköse1Nilgün Göktepe2Emine Türkmen3Department of Nursing Management, Florence Nightingale Faculty of Nursing, Istanbul University-CerrahpasaKoç University School of NursingDepartment of Nursing, Faculty of Health Sciences, Ordu UniversityDepartment of Nursing, Faculty of Health Sciences, Istinye UniversityAbstract Background Reducing levels of burnout is one of the most important issues in protecting the nursing workforce, especially in times of crisis such as pandemics. Emotional labor behavior would help reduce burnout among nurses. There is a need to explain the relationships between these variables. This study aimed to determine the effect of nurses’ demographic, work-related variables and emotional labor behaviors on nurse burnout levels during the COVID 19 pandemic. Methods This descriptive, cross-sectional study was conducted with 306 nurses. In this study, the first part of the data collection form included questions related to individual and occupational characteristics and COVID 19 conditions; the second part included the Emotional Labor Behavior Scale for Nurses; and the third part included the Maslach Burnout Inventory. Descriptive statistics and multiple regression analysis were used in the analysis of the data. Results The results of this study showed that sincere and in-depth emotional labor behaviors, a high level of job satisfaction, a low level of perceived workload, being female, increased age, and working in a public hospital reduced nurse burnout levels. Conclusion This study found that sincere emotional labor reduced depersonalization, while in-depth emotional labor contributed to lower burnout levels. High job satisfaction was associated with reduced emotional exhaustion and depersonalization. Nurse managers should improve emotional labor behaviors to reduce burnout among nurses. In addition, especially in crisis situations such as pandemics, they should develop strategies to reduce workload and increase job satisfaction.https://doi.org/10.1186/s12913-025-12711-yBurnoutCOVID 19Emotional laborNursesNursing managementWorkload perception |
| spellingShingle | Begüm Yalçın Seda Sarıköse Nilgün Göktepe Emine Türkmen The relationship between nurses’ demographic work-related variables and emotional labor behavior on nurse burnout during the COVID 19 pandemic BMC Health Services Research Burnout COVID 19 Emotional labor Nurses Nursing management Workload perception |
| title | The relationship between nurses’ demographic work-related variables and emotional labor behavior on nurse burnout during the COVID 19 pandemic |
| title_full | The relationship between nurses’ demographic work-related variables and emotional labor behavior on nurse burnout during the COVID 19 pandemic |
| title_fullStr | The relationship between nurses’ demographic work-related variables and emotional labor behavior on nurse burnout during the COVID 19 pandemic |
| title_full_unstemmed | The relationship between nurses’ demographic work-related variables and emotional labor behavior on nurse burnout during the COVID 19 pandemic |
| title_short | The relationship between nurses’ demographic work-related variables and emotional labor behavior on nurse burnout during the COVID 19 pandemic |
| title_sort | relationship between nurses demographic work related variables and emotional labor behavior on nurse burnout during the covid 19 pandemic |
| topic | Burnout COVID 19 Emotional labor Nurses Nursing management Workload perception |
| url | https://doi.org/10.1186/s12913-025-12711-y |
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