Pengaruh Kualitas Layanan Terhadap Tingkat Kepuasan Masyarakat Pada Kantor Imigrasi Bengkalis
This research aims to determine the immigration office services providing services to the community and how much influence the quality of immigration office services on the level of community satisfaction. This research uses a descriptive quantitative method. The population in this research amounted...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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LPPM Institut Syariah Negeri Junjungan (ISNJ) Bengkalis
2020-06-01
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| Series: | Iqtishaduna: Jurnal Ilmiah Ekonomi Kita |
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| Online Access: | https://ejournal.stiesyariahbengkalis.ac.id/index.php/iqtishaduna/article/view/222 |
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| _version_ | 1849471864545476608 |
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| author | Muhammad Fadhil Junery Nur Asyira |
| author_facet | Muhammad Fadhil Junery Nur Asyira |
| author_sort | Muhammad Fadhil Junery |
| collection | DOAJ |
| description | This research aims to determine the immigration office services providing services to the community and how much influence the quality of immigration office services on the level of community satisfaction. This research uses a descriptive quantitative method. The population in this research amounted to 21613 people. While sampling uses the Slovin formula with convenience sampling technique so that a sample of 100 people is obtained. Data collection techniques used were observation, interviews, documentation, questionnaires and literature studies. The results of this research are that the service at the Bengkalis Immigration Office has been well fulfilled based on the determination of the central government. Then the service quality of Bengkalis Immigration Office has a significant effect on the level of community satisfaction with a percentage of influence of 68.6% and the remaining 31.4% is influenced by other variables. |
| format | Article |
| id | doaj-art-de665a5f8e2c4befb648b70d61103cd0 |
| institution | Kabale University |
| issn | 2303-3568 2684-8228 |
| language | English |
| publishDate | 2020-06-01 |
| publisher | LPPM Institut Syariah Negeri Junjungan (ISNJ) Bengkalis |
| record_format | Article |
| series | Iqtishaduna: Jurnal Ilmiah Ekonomi Kita |
| spelling | doaj-art-de665a5f8e2c4befb648b70d61103cd02025-08-20T03:24:40ZengLPPM Institut Syariah Negeri Junjungan (ISNJ) BengkalisIqtishaduna: Jurnal Ilmiah Ekonomi Kita2303-35682684-82282020-06-019110211410.46367/iqtishaduna.v9i1.222222Pengaruh Kualitas Layanan Terhadap Tingkat Kepuasan Masyarakat Pada Kantor Imigrasi BengkalisMuhammad Fadhil Junery0Nur Asyira1Sekolah Tinggi Ilmu Ekonomi (STIE) Syariah BengkalisSekolah Tinggi Ilmu Ekonomi (STIE) Syariah BengkalisThis research aims to determine the immigration office services providing services to the community and how much influence the quality of immigration office services on the level of community satisfaction. This research uses a descriptive quantitative method. The population in this research amounted to 21613 people. While sampling uses the Slovin formula with convenience sampling technique so that a sample of 100 people is obtained. Data collection techniques used were observation, interviews, documentation, questionnaires and literature studies. The results of this research are that the service at the Bengkalis Immigration Office has been well fulfilled based on the determination of the central government. Then the service quality of Bengkalis Immigration Office has a significant effect on the level of community satisfaction with a percentage of influence of 68.6% and the remaining 31.4% is influenced by other variables.https://ejournal.stiesyariahbengkalis.ac.id/index.php/iqtishaduna/article/view/222service qualitycommunity satisfactionbengkalis immigration |
| spellingShingle | Muhammad Fadhil Junery Nur Asyira Pengaruh Kualitas Layanan Terhadap Tingkat Kepuasan Masyarakat Pada Kantor Imigrasi Bengkalis Iqtishaduna: Jurnal Ilmiah Ekonomi Kita service quality community satisfaction bengkalis immigration |
| title | Pengaruh Kualitas Layanan Terhadap Tingkat Kepuasan Masyarakat Pada Kantor Imigrasi Bengkalis |
| title_full | Pengaruh Kualitas Layanan Terhadap Tingkat Kepuasan Masyarakat Pada Kantor Imigrasi Bengkalis |
| title_fullStr | Pengaruh Kualitas Layanan Terhadap Tingkat Kepuasan Masyarakat Pada Kantor Imigrasi Bengkalis |
| title_full_unstemmed | Pengaruh Kualitas Layanan Terhadap Tingkat Kepuasan Masyarakat Pada Kantor Imigrasi Bengkalis |
| title_short | Pengaruh Kualitas Layanan Terhadap Tingkat Kepuasan Masyarakat Pada Kantor Imigrasi Bengkalis |
| title_sort | pengaruh kualitas layanan terhadap tingkat kepuasan masyarakat pada kantor imigrasi bengkalis |
| topic | service quality community satisfaction bengkalis immigration |
| url | https://ejournal.stiesyariahbengkalis.ac.id/index.php/iqtishaduna/article/view/222 |
| work_keys_str_mv | AT muhammadfadhiljunery pengaruhkualitaslayananterhadaptingkatkepuasanmasyarakatpadakantorimigrasibengkalis AT nurasyira pengaruhkualitaslayananterhadaptingkatkepuasanmasyarakatpadakantorimigrasibengkalis |