Performance of omnichannel warehouse of Muslim fashion company in Indonesia based on workforce, equipment, space, and information system aspects
The objective of this study is to determine the overall effectiveness of omnichannel warehouses, with a focus on the fashion industry, which has demonstrated resilience during the pandemic by utilizing both offline and online sales techniques. This study essentially develops a generic technique for...
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2024-12-01
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| Series: | Cogent Social Sciences |
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| Online Access: | https://www.tandfonline.com/doi/10.1080/23311886.2024.2302214 |
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| _version_ | 1849330095845539840 |
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| author | Vita Sarasi Iman Chaerudin Fadila Nurfauzia |
| author_facet | Vita Sarasi Iman Chaerudin Fadila Nurfauzia |
| author_sort | Vita Sarasi |
| collection | DOAJ |
| description | The objective of this study is to determine the overall effectiveness of omnichannel warehouses, with a focus on the fashion industry, which has demonstrated resilience during the pandemic by utilizing both offline and online sales techniques. This study essentially develops a generic technique for evaluating omnichannel warehouse productivity based on the design of Karim et al., adjusting some of its indicators to suit Indonesia’s medium-sized fashion industry. The observational study’s results indicate that the workforce and space categories’ Key Performance Indicators (KPIs) for the fashion sector are still deficient. Based on discussions with various management entities, it is suggested that KPIs be extended into four categories by including measures related to space and information systems. Moreover, four indicators—product receiving, identification, and picking (offline) in the labor category, and transportation utilization in the space category—are highlighted using the Traffic Light System (TLS) method as the highest priority areas for improvement. The fundamental reasons for these issues are found through fishbone diagram analysis, and they include a deficient fleet of vehicles, imprecise transportation plans, inaccurate demand projections, insufficient employee training about new products, and inadequate mechanisms for communication between the sales, warehouse, and vendors. The limitation of this study is that it solely looked at the fashion industry’s productivity. It is recommended that future studies use omnichannel principles across many businesses to measure other industry variables like time, cost, and quality. |
| format | Article |
| id | doaj-art-ddbc51fad9bf415cb3c9f0ce9e94eee0 |
| institution | Kabale University |
| issn | 2331-1886 |
| language | English |
| publishDate | 2024-12-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Cogent Social Sciences |
| spelling | doaj-art-ddbc51fad9bf415cb3c9f0ce9e94eee02025-08-20T03:47:04ZengTaylor & Francis GroupCogent Social Sciences2331-18862024-12-0110110.1080/23311886.2024.2302214Performance of omnichannel warehouse of Muslim fashion company in Indonesia based on workforce, equipment, space, and information system aspectsVita Sarasi0Iman Chaerudin1Fadila Nurfauzia2Faculty of Economics and Business, Padjadjaran University, Bandung, IndonesiaFaculty of Economics and Business, STIE Unisadhuguna, Jakarta, IndonesiaFaculty of Economics and Business, Sebelas April University, Sumedang, IndonesiaThe objective of this study is to determine the overall effectiveness of omnichannel warehouses, with a focus on the fashion industry, which has demonstrated resilience during the pandemic by utilizing both offline and online sales techniques. This study essentially develops a generic technique for evaluating omnichannel warehouse productivity based on the design of Karim et al., adjusting some of its indicators to suit Indonesia’s medium-sized fashion industry. The observational study’s results indicate that the workforce and space categories’ Key Performance Indicators (KPIs) for the fashion sector are still deficient. Based on discussions with various management entities, it is suggested that KPIs be extended into four categories by including measures related to space and information systems. Moreover, four indicators—product receiving, identification, and picking (offline) in the labor category, and transportation utilization in the space category—are highlighted using the Traffic Light System (TLS) method as the highest priority areas for improvement. The fundamental reasons for these issues are found through fishbone diagram analysis, and they include a deficient fleet of vehicles, imprecise transportation plans, inaccurate demand projections, insufficient employee training about new products, and inadequate mechanisms for communication between the sales, warehouse, and vendors. The limitation of this study is that it solely looked at the fashion industry’s productivity. It is recommended that future studies use omnichannel principles across many businesses to measure other industry variables like time, cost, and quality.https://www.tandfonline.com/doi/10.1080/23311886.2024.2302214Warehouse performance measurementomnichannel warehousefashion companiesIndonesiaproductivityGuangchao Charles Feng, Hong Kong Baptist University, Hong Kong |
| spellingShingle | Vita Sarasi Iman Chaerudin Fadila Nurfauzia Performance of omnichannel warehouse of Muslim fashion company in Indonesia based on workforce, equipment, space, and information system aspects Cogent Social Sciences Warehouse performance measurement omnichannel warehouse fashion companies Indonesia productivity Guangchao Charles Feng, Hong Kong Baptist University, Hong Kong |
| title | Performance of omnichannel warehouse of Muslim fashion company in Indonesia based on workforce, equipment, space, and information system aspects |
| title_full | Performance of omnichannel warehouse of Muslim fashion company in Indonesia based on workforce, equipment, space, and information system aspects |
| title_fullStr | Performance of omnichannel warehouse of Muslim fashion company in Indonesia based on workforce, equipment, space, and information system aspects |
| title_full_unstemmed | Performance of omnichannel warehouse of Muslim fashion company in Indonesia based on workforce, equipment, space, and information system aspects |
| title_short | Performance of omnichannel warehouse of Muslim fashion company in Indonesia based on workforce, equipment, space, and information system aspects |
| title_sort | performance of omnichannel warehouse of muslim fashion company in indonesia based on workforce equipment space and information system aspects |
| topic | Warehouse performance measurement omnichannel warehouse fashion companies Indonesia productivity Guangchao Charles Feng, Hong Kong Baptist University, Hong Kong |
| url | https://www.tandfonline.com/doi/10.1080/23311886.2024.2302214 |
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