Conscience périphérique et travail coopératif dans un café-restaurant
In this paper we present a workplace study of the collaborative activity between cooks and waiters in a restaurant/coffee-house. We show how awareness is linked to the attention mechanisms of the participants and how their level of awareness is constantly varying. First of all, using video footage,...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Association Recherche et Pratique sur les Activités
2005-04-01
|
| Series: | Activités |
| Subjects: | |
| Online Access: | https://journals.openedition.org/activites/1578 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Summary: | In this paper we present a workplace study of the collaborative activity between cooks and waiters in a restaurant/coffee-house. We show how awareness is linked to the attention mechanisms of the participants and how their level of awareness is constantly varying. First of all, using video footage, we analyse the functions of awareness between the co-team members through their peripheral attention, over-hearing and kinaesthetic perceptions: how they need to use shortcuts in their displacements and rapid communication so as to gain time, how they need to avoid collisions in a narrow space, etc. Secondly, based on ‛explicitation’ interviews conducted with two waitresses, we then present a detailed analysis of the variations in their attention which are linked not only to the cognitive overload present in their current activity but also to the objects and persons which are pertinent for this same activity. |
|---|---|
| ISSN: | 1765-2723 |