Go Delivery in Producing Online-Based Police Records (SKCK) to Achieve South Sumatra Polda Service Performance
This study aims to examine and deploy an online document delivery service, named "GO DELIVERY," for processing Police Record Certificates (SKCK) at the South Sumatra Regional Police. The research follows an information technology-based system development approach, encompassing analysis, de...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Universitas Medan Area
2024-05-01
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| Series: | Perspektif: Jurnal Ilmu-ilmu Sosial |
| Subjects: | |
| Online Access: | https://ojs.uma.ac.id/index.php/perspektif/article/view/11596 |
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| author | Ahmad Luthfi Kgs M. Sobri Andries Lionardo Raniasa Putra |
| author_facet | Ahmad Luthfi Kgs M. Sobri Andries Lionardo Raniasa Putra |
| author_sort | Ahmad Luthfi |
| collection | DOAJ |
| description | This study aims to examine and deploy an online document delivery service, named "GO DELIVERY," for processing Police Record Certificates (SKCK) at the South Sumatra Regional Police. The research follows an information technology-based system development approach, encompassing analysis, design, implementation, and evaluation phases. The analysis phase involves studying the manual SKCK process at the South Sumatra Regional Police and identifying encountered issues. Subsequently, in the design phase, a GO DELIVERY system is conceptualized, enabling applicants to submit SKCK applications online through a designated platform. Implementation entails developing the necessary applications and infrastructure to efficiently and securely support document delivery services. Finally, an evaluation assesses the GO DELIVERY service's efficacy in enhancing SKCK processing efficiency and quality. Results indicate that implementing GO DELIVERY has indeed enhanced service performance, reducing SKCK acquisition time, increasing applicant satisfaction, and optimizing resource utilization at the South Sumatra Regional Police. These findings provide a foundation for similar service development across governmental bodies, ultimately enhancing overall public service efficiency and effectiveness. |
| format | Article |
| id | doaj-art-dc3573a5cde540688a27e5da927a4e1b |
| institution | OA Journals |
| issn | 2085-0328 2684-9305 |
| language | English |
| publishDate | 2024-05-01 |
| publisher | Universitas Medan Area |
| record_format | Article |
| series | Perspektif: Jurnal Ilmu-ilmu Sosial |
| spelling | doaj-art-dc3573a5cde540688a27e5da927a4e1b2025-08-20T02:32:44ZengUniversitas Medan AreaPerspektif: Jurnal Ilmu-ilmu Sosial2085-03282684-93052024-05-0113364565110.31289/perspektif.v13i3.1159611715Go Delivery in Producing Online-Based Police Records (SKCK) to Achieve South Sumatra Polda Service PerformanceAhmad Luthfi0Kgs M. Sobri1Andries Lionardo2Raniasa Putra3Universitas SriwijayaUniversitas SriwijayaUniversitas SriwijayaUniversitas SriwijayaThis study aims to examine and deploy an online document delivery service, named "GO DELIVERY," for processing Police Record Certificates (SKCK) at the South Sumatra Regional Police. The research follows an information technology-based system development approach, encompassing analysis, design, implementation, and evaluation phases. The analysis phase involves studying the manual SKCK process at the South Sumatra Regional Police and identifying encountered issues. Subsequently, in the design phase, a GO DELIVERY system is conceptualized, enabling applicants to submit SKCK applications online through a designated platform. Implementation entails developing the necessary applications and infrastructure to efficiently and securely support document delivery services. Finally, an evaluation assesses the GO DELIVERY service's efficacy in enhancing SKCK processing efficiency and quality. Results indicate that implementing GO DELIVERY has indeed enhanced service performance, reducing SKCK acquisition time, increasing applicant satisfaction, and optimizing resource utilization at the South Sumatra Regional Police. These findings provide a foundation for similar service development across governmental bodies, ultimately enhancing overall public service efficiency and effectiveness.https://ojs.uma.ac.id/index.php/perspektif/article/view/11596go deliverypolice record certificate (skck)online-based skck creationpublic services |
| spellingShingle | Ahmad Luthfi Kgs M. Sobri Andries Lionardo Raniasa Putra Go Delivery in Producing Online-Based Police Records (SKCK) to Achieve South Sumatra Polda Service Performance Perspektif: Jurnal Ilmu-ilmu Sosial go delivery police record certificate (skck) online-based skck creation public services |
| title | Go Delivery in Producing Online-Based Police Records (SKCK) to Achieve South Sumatra Polda Service Performance |
| title_full | Go Delivery in Producing Online-Based Police Records (SKCK) to Achieve South Sumatra Polda Service Performance |
| title_fullStr | Go Delivery in Producing Online-Based Police Records (SKCK) to Achieve South Sumatra Polda Service Performance |
| title_full_unstemmed | Go Delivery in Producing Online-Based Police Records (SKCK) to Achieve South Sumatra Polda Service Performance |
| title_short | Go Delivery in Producing Online-Based Police Records (SKCK) to Achieve South Sumatra Polda Service Performance |
| title_sort | go delivery in producing online based police records skck to achieve south sumatra polda service performance |
| topic | go delivery police record certificate (skck) online-based skck creation public services |
| url | https://ojs.uma.ac.id/index.php/perspektif/article/view/11596 |
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