User experience analysis in virtual museums

The paper presents an analysis of user experience in virtual museums. The objects of interest are museums that offer a virtual walk which allows the user to visit and view exhibitions without leaving home. Among the selected objects for the study were the Museum of Auschwitz-Birkenau and the Malbor...

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Main Authors: Aleksandra Kobylska, Mariusz Dzieńkowski
Format: Article
Language:English
Published: Lublin University of Technology 2024-03-01
Series:Journal of Computer Sciences Institute
Subjects:
Online Access:https://ph.pollub.pl/index.php/jcsi/article/view/5382
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author Aleksandra Kobylska
Mariusz Dzieńkowski
author_facet Aleksandra Kobylska
Mariusz Dzieńkowski
author_sort Aleksandra Kobylska
collection DOAJ
description The paper presents an analysis of user experience in virtual museums. The objects of interest are museums that offer a virtual walk which allows the user to visit and view exhibitions without leaving home. Among the selected objects for the study were the Museum of Auschwitz-Birkenau and the Malbork Castle Museum. The interfaces of these two virtual museums were subjected to eye tracking analysis using the Gazepoint GP3 HD eye tracker and an expert analysis using Nielsen heuristics. Additionally, a survey consisting of questions from the System Usability Scale and self-reported questions was then conducted to help gather information on usability and to collect opinions about online museums. The research group consisted of sixteen students from the Lublin University of Technology, who were presented with the same tasks to perform in the virtual museums. As a result of the research, it turned out that both according to the Nielsen heuristics and the System Usability Scale survey, the Auschwitz-Birkenau Museum was rated better, while in the eye tracking experiment both museums obtained similar results.
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institution Kabale University
issn 2544-0764
language English
publishDate 2024-03-01
publisher Lublin University of Technology
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series Journal of Computer Sciences Institute
spelling doaj-art-dc2059310f7c4c43bf834aba89ba91452025-02-02T18:01:32ZengLublin University of TechnologyJournal of Computer Sciences Institute2544-07642024-03-013010.35784/jcsi.5382User experience analysis in virtual museumsAleksandra Kobylska0Mariusz Dzieńkowski1https://orcid.org/0000-0002-1932-297XLublin University of TechnologyLublin University of Technology The paper presents an analysis of user experience in virtual museums. The objects of interest are museums that offer a virtual walk which allows the user to visit and view exhibitions without leaving home. Among the selected objects for the study were the Museum of Auschwitz-Birkenau and the Malbork Castle Museum. The interfaces of these two virtual museums were subjected to eye tracking analysis using the Gazepoint GP3 HD eye tracker and an expert analysis using Nielsen heuristics. Additionally, a survey consisting of questions from the System Usability Scale and self-reported questions was then conducted to help gather information on usability and to collect opinions about online museums. The research group consisted of sixteen students from the Lublin University of Technology, who were presented with the same tasks to perform in the virtual museums. As a result of the research, it turned out that both according to the Nielsen heuristics and the System Usability Scale survey, the Auschwitz-Birkenau Museum was rated better, while in the eye tracking experiment both museums obtained similar results. https://ph.pollub.pl/index.php/jcsi/article/view/5382virtual museumuser experienceeye trackingNielsen’s heuristicsSUS
spellingShingle Aleksandra Kobylska
Mariusz Dzieńkowski
User experience analysis in virtual museums
Journal of Computer Sciences Institute
virtual museum
user experience
eye tracking
Nielsen’s heuristics
SUS
title User experience analysis in virtual museums
title_full User experience analysis in virtual museums
title_fullStr User experience analysis in virtual museums
title_full_unstemmed User experience analysis in virtual museums
title_short User experience analysis in virtual museums
title_sort user experience analysis in virtual museums
topic virtual museum
user experience
eye tracking
Nielsen’s heuristics
SUS
url https://ph.pollub.pl/index.php/jcsi/article/view/5382
work_keys_str_mv AT aleksandrakobylska userexperienceanalysisinvirtualmuseums
AT mariuszdzienkowski userexperienceanalysisinvirtualmuseums