Leveraging Text Mining Techniques for Civil Aviation Service Improvement: Research on Key Topics and Association Rules of Passenger Complaints
Airline customers will often complain to the relevant authorities if they encounter an unpleasant flight experience. The specific complaint information can directly reflect the various service problems encountered, so conducting in-depth research on public air transport passenger complaints can reve...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2025-04-01
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| Series: | Systems |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2079-8954/13/5/325 |
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