A comparative analysis of service quality and student perceptions in Kyrgyzstan’s higher education institutions

A comparative analysis of service quality and student perceptions in Kyrgyzstan’s higher education institutions

This study investigates the quality of higher education through student satisfaction, utilizing the ServQual model to assess gaps between student expectations and perceptions of educational services. A quantitative approach using data from several public and private universities across the country w...

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Bibliographic Details
Main Authors: Rita Ismailova, Mirlan Chynybaev, Sagynbek Orunbaev, Nurlan Omurov, Sabyrkul Kalygulova, Amangeldi Zhumadilov, Gulnara Isaeva, Svetlana Sirmbard
Format: Article
Language:English
Published: Taylor & Francis Group 2025-12-01
Series:Cogent Education
Subjects:
Higher education
quality of education
ServQual
Kyrgyzstan
students perceptions
service quality dimensions
Online Access:https://www.tandfonline.com/doi/10.1080/2331186X.2025.2502202
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