Dental Service Quality and Patient Satisfaction: Insights From Anutapura General Hospital, Palu City
Introduction: In line with Indonesia's healthcare development, this study investigates the impact of service quality dimensions on patient satisfaction in dental clinics at Anutapura General Hospital, Palu City. Emphasizing health as a fundamental human right, the research aligns with national...
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| Format: | Article |
| Language: | English |
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Pusat Pengembangan Teknologi Informasi Dan Jurnal Universitas Muhammadiyah Palu
2024-03-01
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| Series: | Journal of Public Health and Pharmacy |
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| Online Access: | https://jurnal.unismuhpalu.ac.id/index.php/jphp/article/view/5076 |
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| author | Sudirman Sudirman Herlina Yusuf Nurhidayati Nurhidayati Maya Ariandini |
| author_facet | Sudirman Sudirman Herlina Yusuf Nurhidayati Nurhidayati Maya Ariandini |
| author_sort | Sudirman Sudirman |
| collection | DOAJ |
| description | Introduction: In line with Indonesia's healthcare development, this study investigates the impact of service quality dimensions on patient satisfaction in dental clinics at Anutapura General Hospital, Palu City. Emphasizing health as a fundamental human right, the research aligns with national objectives for comprehensive healthcare efforts.
Method: Employing quantitative methods, data from 97 patients was collected through convenience sampling, focusing on dimensions including physical evidence, reliability, responsiveness, assurance, and empathy.
Result: Analysis revealed significant correlations between these dimensions and patient satisfaction. Notably, patients perceiving good physical evidence and reliability reported higher satisfaction levels. However, responsiveness showed a positive trend without statistical significance. Assurance and empathy emerged as crucial determinants, significantly influencing patient satisfaction. These findings emphasize the importance of infrastructure investment, staff training, and patient-centered care approaches in enhancing service quality.
Conclussion: The study underscores the need for continuous quality improvement efforts to achieve better healthcare outcomes in dental care settings. Prioritizing patient perspectives, fostering trust and empathy in patient-provider relationships, and sustaining quality enhancement initiatives are vital for advancing healthcare quality and patient satisfaction in Indonesia's evolving healthcare landscape. |
| format | Article |
| id | doaj-art-d949b11c19d1429db8307cd732008263 |
| institution | Kabale University |
| issn | 2775-4952 |
| language | English |
| publishDate | 2024-03-01 |
| publisher | Pusat Pengembangan Teknologi Informasi Dan Jurnal Universitas Muhammadiyah Palu |
| record_format | Article |
| series | Journal of Public Health and Pharmacy |
| spelling | doaj-art-d949b11c19d1429db8307cd7320082632025-02-11T01:53:44ZengPusat Pengembangan Teknologi Informasi Dan Jurnal Universitas Muhammadiyah PaluJournal of Public Health and Pharmacy2775-49522024-03-0141566310.56338/jphp.v4i1.50765076Dental Service Quality and Patient Satisfaction: Insights From Anutapura General Hospital, Palu CitySudirman Sudirman0Herlina Yusuf1Nurhidayati Nurhidayati2Maya Ariandini3Faculty of Public Health, Universitas Muhammadiyah Palu, Sulawesi Tengah, IndonesiaFaculty of Public Health, Universitas Muhammadiyah Palu, Sulawesi Tengah, IndonesiaProvincial Health Service Office, Sulawesi Tengah, IndonesiaFaculty of Public Health, Universitas Muhammadiyah Palu, Sulawesi Tengah, IndonesiaIntroduction: In line with Indonesia's healthcare development, this study investigates the impact of service quality dimensions on patient satisfaction in dental clinics at Anutapura General Hospital, Palu City. Emphasizing health as a fundamental human right, the research aligns with national objectives for comprehensive healthcare efforts. Method: Employing quantitative methods, data from 97 patients was collected through convenience sampling, focusing on dimensions including physical evidence, reliability, responsiveness, assurance, and empathy. Result: Analysis revealed significant correlations between these dimensions and patient satisfaction. Notably, patients perceiving good physical evidence and reliability reported higher satisfaction levels. However, responsiveness showed a positive trend without statistical significance. Assurance and empathy emerged as crucial determinants, significantly influencing patient satisfaction. These findings emphasize the importance of infrastructure investment, staff training, and patient-centered care approaches in enhancing service quality. Conclussion: The study underscores the need for continuous quality improvement efforts to achieve better healthcare outcomes in dental care settings. Prioritizing patient perspectives, fostering trust and empathy in patient-provider relationships, and sustaining quality enhancement initiatives are vital for advancing healthcare quality and patient satisfaction in Indonesia's evolving healthcare landscape.https://jurnal.unismuhpalu.ac.id/index.php/jphp/article/view/5076healthcare qualitypatient satisfactiondental clinicsservice quality dimensions |
| spellingShingle | Sudirman Sudirman Herlina Yusuf Nurhidayati Nurhidayati Maya Ariandini Dental Service Quality and Patient Satisfaction: Insights From Anutapura General Hospital, Palu City Journal of Public Health and Pharmacy healthcare quality patient satisfaction dental clinics service quality dimensions |
| title | Dental Service Quality and Patient Satisfaction: Insights From Anutapura General Hospital, Palu City |
| title_full | Dental Service Quality and Patient Satisfaction: Insights From Anutapura General Hospital, Palu City |
| title_fullStr | Dental Service Quality and Patient Satisfaction: Insights From Anutapura General Hospital, Palu City |
| title_full_unstemmed | Dental Service Quality and Patient Satisfaction: Insights From Anutapura General Hospital, Palu City |
| title_short | Dental Service Quality and Patient Satisfaction: Insights From Anutapura General Hospital, Palu City |
| title_sort | dental service quality and patient satisfaction insights from anutapura general hospital palu city |
| topic | healthcare quality patient satisfaction dental clinics service quality dimensions |
| url | https://jurnal.unismuhpalu.ac.id/index.php/jphp/article/view/5076 |
| work_keys_str_mv | AT sudirmansudirman dentalservicequalityandpatientsatisfactioninsightsfromanutapurageneralhospitalpalucity AT herlinayusuf dentalservicequalityandpatientsatisfactioninsightsfromanutapurageneralhospitalpalucity AT nurhidayatinurhidayati dentalservicequalityandpatientsatisfactioninsightsfromanutapurageneralhospitalpalucity AT mayaariandini dentalservicequalityandpatientsatisfactioninsightsfromanutapurageneralhospitalpalucity |