A dual hesitation fuzzy VIKOR method with incomplete attribute weights for property service quality evaluation
The evaluation of property service quality is a typical multi-index evaluation problem, which has the characteristics of comprehensiveness and incomplete information in the modern service industry environment. To solve the above problem, we propose a dual hesitation fuzzy VIKOR comprehensive decisi...
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| Format: | Article |
| Language: | English |
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Vilnius Gediminas Technical University
2025-06-01
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| Series: | International Journal of Strategic Property Management |
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| Online Access: | https://journals.vilniustech.lt/index.php/IJSPM/article/view/24035 |
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| author | Jingjing An Xingxian Zhang Lijun Liu Wenjin Zuo |
| author_facet | Jingjing An Xingxian Zhang Lijun Liu Wenjin Zuo |
| author_sort | Jingjing An |
| collection | DOAJ |
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The evaluation of property service quality is a typical multi-index evaluation problem, which has the characteristics of comprehensiveness and incomplete information in the modern service industry environment. To solve the above problem, we propose a dual hesitation fuzzy VIKOR comprehensive decision method based on incomplete attribute weights for evaluating property service quality. The method integrates innovative distance measurement, comprehensive weighting, and VIKOR decision technology to address challenges such as incomplete information, unknown weights, and evaluator hesitation. By incorporating the information value of dual hesitation fuzzy set hesitancy, we have designed a new distance measurement formula and developed a comprehensive weighting method that combines subjective and objective data. The dual hesitation fuzzy VIKOR model utilizes these tools to calculate utility values and regret values in order to make scientifically grounded decisions. This approach provides robust support for enhancing property service quality and demonstrates broad potential applications in fuzzy information processing and other domains.
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| format | Article |
| id | doaj-art-d89e7d079e3c49e6838f45b3e803571e |
| institution | DOAJ |
| issn | 1648-715X 1648-9179 |
| language | English |
| publishDate | 2025-06-01 |
| publisher | Vilnius Gediminas Technical University |
| record_format | Article |
| series | International Journal of Strategic Property Management |
| spelling | doaj-art-d89e7d079e3c49e6838f45b3e803571e2025-08-20T03:22:44ZengVilnius Gediminas Technical UniversityInternational Journal of Strategic Property Management1648-715X1648-91792025-06-0129310.3846/ijspm.2025.24035A dual hesitation fuzzy VIKOR method with incomplete attribute weights for property service quality evaluationJingjing An0Xingxian Zhang1Lijun Liu2Wenjin Zuo3School of Economics and Management, Jiaying University, 514015 Meizhou, ChinaSchool of Architecture and Engineering, Tongling University, 244061 Tongling, ChinaDigital Intelligence Management Research Institute, Shanghai University of Finance and Economics Zhejiang College, 321015 Jinhua, ChinaDigital Intelligence Management Research Institute, Shanghai University of Finance and Economics Zhejiang College, 321015 Jinhua, China The evaluation of property service quality is a typical multi-index evaluation problem, which has the characteristics of comprehensiveness and incomplete information in the modern service industry environment. To solve the above problem, we propose a dual hesitation fuzzy VIKOR comprehensive decision method based on incomplete attribute weights for evaluating property service quality. The method integrates innovative distance measurement, comprehensive weighting, and VIKOR decision technology to address challenges such as incomplete information, unknown weights, and evaluator hesitation. By incorporating the information value of dual hesitation fuzzy set hesitancy, we have designed a new distance measurement formula and developed a comprehensive weighting method that combines subjective and objective data. The dual hesitation fuzzy VIKOR model utilizes these tools to calculate utility values and regret values in order to make scientifically grounded decisions. This approach provides robust support for enhancing property service quality and demonstrates broad potential applications in fuzzy information processing and other domains. https://journals.vilniustech.lt/index.php/IJSPM/article/view/24035property service quality evaluationdual hesitant fuzzy setdistance measureincomplete attribute weightsVIKOR |
| spellingShingle | Jingjing An Xingxian Zhang Lijun Liu Wenjin Zuo A dual hesitation fuzzy VIKOR method with incomplete attribute weights for property service quality evaluation International Journal of Strategic Property Management property service quality evaluation dual hesitant fuzzy set distance measure incomplete attribute weights VIKOR |
| title | A dual hesitation fuzzy VIKOR method with incomplete attribute weights for property service quality evaluation |
| title_full | A dual hesitation fuzzy VIKOR method with incomplete attribute weights for property service quality evaluation |
| title_fullStr | A dual hesitation fuzzy VIKOR method with incomplete attribute weights for property service quality evaluation |
| title_full_unstemmed | A dual hesitation fuzzy VIKOR method with incomplete attribute weights for property service quality evaluation |
| title_short | A dual hesitation fuzzy VIKOR method with incomplete attribute weights for property service quality evaluation |
| title_sort | dual hesitation fuzzy vikor method with incomplete attribute weights for property service quality evaluation |
| topic | property service quality evaluation dual hesitant fuzzy set distance measure incomplete attribute weights VIKOR |
| url | https://journals.vilniustech.lt/index.php/IJSPM/article/view/24035 |
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