Long-Term Residential Care Worker Mental Health: The Power of Public Recognition During the COVID-19 Pandemic

Context: Facing unprecedented barriers to providing adequate care, along with a lack of recognition from the public, long-term residential care (LTRC) workers were at risk for mental health concerns, particularly moral distress, during the COVID-19 pandemic. Objective and Methods: This analysis o...

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Main Authors: Sofia Celis, Nick Boettcher, Bonnie Lashewicz
Format: Article
Language:English
Published: LSE Press 2025-07-01
Series:Journal of Long-Term Care
Subjects:
Online Access:https://account.journal.ilpnetwork.org/index.php/lse-j-jltc/article/view/357
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author Sofia Celis
Nick Boettcher
Bonnie Lashewicz
author_facet Sofia Celis
Nick Boettcher
Bonnie Lashewicz
author_sort Sofia Celis
collection DOAJ
description Context: Facing unprecedented barriers to providing adequate care, along with a lack of recognition from the public, long-term residential care (LTRC) workers were at risk for mental health concerns, particularly moral distress, during the COVID-19 pandemic. Objective and Methods: This analysis of 30 interviews with LTRC workers aimed to describe how workers were affected by the public during the COVID-19 pandemic. Guided by recognition theory, our thematic analysis identified patterned meanings of worker experiences with the interface between LTRC facilities and the public. Findings: LTRC workers’ interactions with the public often reflected a lack of recognition for workers, as workers, and their workplaces, were publicly criticised while attempting to manage new and difficult responsibilities to members of the public. Yet, instances of recognition from the public had the potential to support workers’ self-confidence, self-respect and self-esteem. LTRC workers’ experiences pointed to a need for better understanding from members of the public as part of alleviating their stress. Limitations: The interviews were not originally conducted to examine the specific research question of this analysis, and we do not imply a diagnosis of participants’ mental health. The findings may be limited by self-selection bias. Implications: This study highlights the importance of having workers’ stories shared as part of increasing public awareness of their experiences and reducing the public’s negative perceptions of their work.
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spelling doaj-art-d70b120b2ddb42749d2a337a129cebb32025-08-20T03:30:56ZengLSE PressJournal of Long-Term Care2516-91222025-07-0110.31389/jltc.357Long-Term Residential Care Worker Mental Health: The Power of Public Recognition During the COVID-19 PandemicSofia Celis0https://orcid.org/0000-0002-4618-3397Nick Boettcher1https://orcid.org/0000-0002-0915-0561Bonnie Lashewicz2https://orcid.org/0000-0001-6476-8981University of CalgaryUniversity of CalgaryUniversity of Calgary Context: Facing unprecedented barriers to providing adequate care, along with a lack of recognition from the public, long-term residential care (LTRC) workers were at risk for mental health concerns, particularly moral distress, during the COVID-19 pandemic. Objective and Methods: This analysis of 30 interviews with LTRC workers aimed to describe how workers were affected by the public during the COVID-19 pandemic. Guided by recognition theory, our thematic analysis identified patterned meanings of worker experiences with the interface between LTRC facilities and the public. Findings: LTRC workers’ interactions with the public often reflected a lack of recognition for workers, as workers, and their workplaces, were publicly criticised while attempting to manage new and difficult responsibilities to members of the public. Yet, instances of recognition from the public had the potential to support workers’ self-confidence, self-respect and self-esteem. LTRC workers’ experiences pointed to a need for better understanding from members of the public as part of alleviating their stress. Limitations: The interviews were not originally conducted to examine the specific research question of this analysis, and we do not imply a diagnosis of participants’ mental health. The findings may be limited by self-selection bias. Implications: This study highlights the importance of having workers’ stories shared as part of increasing public awareness of their experiences and reducing the public’s negative perceptions of their work. https://account.journal.ilpnetwork.org/index.php/lse-j-jltc/article/view/357long-term careCOVID-19mental healthmoral distressrecognitionworkers
spellingShingle Sofia Celis
Nick Boettcher
Bonnie Lashewicz
Long-Term Residential Care Worker Mental Health: The Power of Public Recognition During the COVID-19 Pandemic
Journal of Long-Term Care
long-term care
COVID-19
mental health
moral distress
recognition
workers
title Long-Term Residential Care Worker Mental Health: The Power of Public Recognition During the COVID-19 Pandemic
title_full Long-Term Residential Care Worker Mental Health: The Power of Public Recognition During the COVID-19 Pandemic
title_fullStr Long-Term Residential Care Worker Mental Health: The Power of Public Recognition During the COVID-19 Pandemic
title_full_unstemmed Long-Term Residential Care Worker Mental Health: The Power of Public Recognition During the COVID-19 Pandemic
title_short Long-Term Residential Care Worker Mental Health: The Power of Public Recognition During the COVID-19 Pandemic
title_sort long term residential care worker mental health the power of public recognition during the covid 19 pandemic
topic long-term care
COVID-19
mental health
moral distress
recognition
workers
url https://account.journal.ilpnetwork.org/index.php/lse-j-jltc/article/view/357
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AT bonnielashewicz longtermresidentialcareworkermentalhealththepowerofpublicrecognitionduringthecovid19pandemic