Protocol: action planning for action research about kaizen in public organizations. The case of higher education

Protocol: action planning for action research about kaizen in public organizations. The case of higher education

In this protocol we complete the first three stages of action research to analyze possibilities for continuous improvement of processes in public universities. We define the problem or area of improvement in the organization; we identify the relevance of the topic to generate an academic contributio...

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Bibliographic Details
Main Authors: Juan A. Marin-Garcia, Julio J. Garcia-Sabater, Julien Maheut
Format: Article
Language:English
Published: Universitat Politècnica de València 2018-02-01
Series:WPOM : Working Papers on Operations Management
Subjects:
Protocol
Action-research
kaizen
continuous improvement
higher education
process improvement
public services
Online Access:https://polipapers.upv.es/index.php/WPOM/article/view/8990
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