Mini-programs in mobile payment to access eGovernment in China’s Greater Bay Area - exploring the determinants and mechanism from self-determination and motivation theory
Government service mini-programs (GSMPs) in mobile payment have become integral to the eGovernment in China’s Greater Bay Area (GBA). The ubiquitous nature of WeChat and Alipay provides excellent flexibility for accessing public e-services. Yet, the determinants and mechanisms of adoption have not b...
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2024-12-01
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| Series: | Cogent Social Sciences |
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| Online Access: | https://www.tandfonline.com/doi/10.1080/23311886.2023.2300515 |
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| author | Lai ChiMeng Patrick João Alexandre Lobo Marques |
| author_facet | Lai ChiMeng Patrick João Alexandre Lobo Marques |
| author_sort | Lai ChiMeng Patrick |
| collection | DOAJ |
| description | Government service mini-programs (GSMPs) in mobile payment have become integral to the eGovernment in China’s Greater Bay Area (GBA). The ubiquitous nature of WeChat and Alipay provides excellent flexibility for accessing public e-services. Yet, the determinants and mechanisms of adoption have not been identified. A convenience sample was collected from GBA core cities for statistical and SEM analysis. The findings suggest that service quality, trust in eGovernment, ubiquity, and social influence constitute the determinants. A structural model grounded on Self-Determination and Motivation theory is verified, where perceived value and intention contribute a high explanatory power. Benevolence, integrity, and competence are crucial indicators of trust, while social influence amplifies risk perception. Surprisingly, government support negatively moderates the impact of determinants on intention, indicating that over-intervention leads to inhibition. The mechanism illustrates the beneficial impact of GSMPs as the smart government channel and provides insights into addressing service homogeneity and policy applicability. Relevant theoretical and managerial implications are instructive to policymakers and practitioners of smart city innovation and in-depth integration in GBA. |
| format | Article |
| id | doaj-art-d5a3a4f6fc5a4de69e755ba11c6baf09 |
| institution | Kabale University |
| issn | 2331-1886 |
| language | English |
| publishDate | 2024-12-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Cogent Social Sciences |
| spelling | doaj-art-d5a3a4f6fc5a4de69e755ba11c6baf092025-08-20T03:44:11ZengTaylor & Francis GroupCogent Social Sciences2331-18862024-12-0110110.1080/23311886.2023.2300515Mini-programs in mobile payment to access eGovernment in China’s Greater Bay Area - exploring the determinants and mechanism from self-determination and motivation theoryLai ChiMeng Patrick0João Alexandre Lobo Marques1Faculty of Business and Law, University of Saint Joseph, Estrada Marginal da Ilha Verde, Macau SAR, ChinaFaculty of Business and Law, University of Saint Joseph, Estrada Marginal da Ilha Verde, Macau SAR, ChinaGovernment service mini-programs (GSMPs) in mobile payment have become integral to the eGovernment in China’s Greater Bay Area (GBA). The ubiquitous nature of WeChat and Alipay provides excellent flexibility for accessing public e-services. Yet, the determinants and mechanisms of adoption have not been identified. A convenience sample was collected from GBA core cities for statistical and SEM analysis. The findings suggest that service quality, trust in eGovernment, ubiquity, and social influence constitute the determinants. A structural model grounded on Self-Determination and Motivation theory is verified, where perceived value and intention contribute a high explanatory power. Benevolence, integrity, and competence are crucial indicators of trust, while social influence amplifies risk perception. Surprisingly, government support negatively moderates the impact of determinants on intention, indicating that over-intervention leads to inhibition. The mechanism illustrates the beneficial impact of GSMPs as the smart government channel and provides insights into addressing service homogeneity and policy applicability. Relevant theoretical and managerial implications are instructive to policymakers and practitioners of smart city innovation and in-depth integration in GBA.https://www.tandfonline.com/doi/10.1080/23311886.2023.2300515Mobile paymentgovernment supportmini-programservice qualitytrustubiquity |
| spellingShingle | Lai ChiMeng Patrick João Alexandre Lobo Marques Mini-programs in mobile payment to access eGovernment in China’s Greater Bay Area - exploring the determinants and mechanism from self-determination and motivation theory Cogent Social Sciences Mobile payment government support mini-program service quality trust ubiquity |
| title | Mini-programs in mobile payment to access eGovernment in China’s Greater Bay Area - exploring the determinants and mechanism from self-determination and motivation theory |
| title_full | Mini-programs in mobile payment to access eGovernment in China’s Greater Bay Area - exploring the determinants and mechanism from self-determination and motivation theory |
| title_fullStr | Mini-programs in mobile payment to access eGovernment in China’s Greater Bay Area - exploring the determinants and mechanism from self-determination and motivation theory |
| title_full_unstemmed | Mini-programs in mobile payment to access eGovernment in China’s Greater Bay Area - exploring the determinants and mechanism from self-determination and motivation theory |
| title_short | Mini-programs in mobile payment to access eGovernment in China’s Greater Bay Area - exploring the determinants and mechanism from self-determination and motivation theory |
| title_sort | mini programs in mobile payment to access egovernment in china s greater bay area exploring the determinants and mechanism from self determination and motivation theory |
| topic | Mobile payment government support mini-program service quality trust ubiquity |
| url | https://www.tandfonline.com/doi/10.1080/23311886.2023.2300515 |
| work_keys_str_mv | AT laichimengpatrick miniprogramsinmobilepaymenttoaccessegovernmentinchinasgreaterbayareaexploringthedeterminantsandmechanismfromselfdeterminationandmotivationtheory AT joaoalexandrelobomarques miniprogramsinmobilepaymenttoaccessegovernmentinchinasgreaterbayareaexploringthedeterminantsandmechanismfromselfdeterminationandmotivationtheory |