Gamification, control and resistance in the delivery app courier sector in Brazil: the iFood case

This paper is intended to clarify the new forms of labor organization and resistance on the part of digital platform workers, particularly delivery app motorcyclists in Brasília, the Federal District of Brazil. We will attempt to show relations between structuring a category of motorcycle couriers...

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Main Author: Ricardo Colturato Festi
Format: Article
Language:Spanish
Published: Universidad Complutense de Madrid 2025-07-01
Series:Sociología del Trabajo
Subjects:
Online Access:https://revistas.ucm.es/index.php/STRA/article/view/98778
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author Ricardo Colturato Festi
author_facet Ricardo Colturato Festi
author_sort Ricardo Colturato Festi
collection DOAJ
description This paper is intended to clarify the new forms of labor organization and resistance on the part of digital platform workers, particularly delivery app motorcyclists in Brasília, the Federal District of Brazil. We will attempt to show relations between structuring a category of motorcycle couriers – characterized by heterogeneity and fragmentation – and the difficulties of putting collective and unity actions together. We will therefore indicate the strategies for political fight and negotiation of their demands with the companies and the State. We will also indicate relations between the obstacles to their organization and the flexible workforce management strategies implemented by digital companies, in particular the modality known as iFood's Logistics Operator. This paper is grounded on data secured from empirical research, particularly semi-structured interviews with Summary
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institution Kabale University
issn 0210-8364
2603-9710
language Spanish
publishDate 2025-07-01
publisher Universidad Complutense de Madrid
record_format Article
series Sociología del Trabajo
spelling doaj-art-d591a64f7cb44f3b917507d02e2c3d3b2025-08-20T03:49:54ZspaUniversidad Complutense de MadridSociología del Trabajo0210-83642603-97102025-07-0110610.5209/stra.98778Gamification, control and resistance in the delivery app courier sector in Brazil: the iFood caseRicardo Colturato Festi0Universidad de Brasilia This paper is intended to clarify the new forms of labor organization and resistance on the part of digital platform workers, particularly delivery app motorcyclists in Brasília, the Federal District of Brazil. We will attempt to show relations between structuring a category of motorcycle couriers – characterized by heterogeneity and fragmentation – and the difficulties of putting collective and unity actions together. We will therefore indicate the strategies for political fight and negotiation of their demands with the companies and the State. We will also indicate relations between the obstacles to their organization and the flexible workforce management strategies implemented by digital companies, in particular the modality known as iFood's Logistics Operator. This paper is grounded on data secured from empirical research, particularly semi-structured interviews with Summary https://revistas.ucm.es/index.php/STRA/article/view/98778digital labor platformsplatformizationuberizationprecarious work
spellingShingle Ricardo Colturato Festi
Gamification, control and resistance in the delivery app courier sector in Brazil: the iFood case
Sociología del Trabajo
digital labor platforms
platformization
uberization
precarious work
title Gamification, control and resistance in the delivery app courier sector in Brazil: the iFood case
title_full Gamification, control and resistance in the delivery app courier sector in Brazil: the iFood case
title_fullStr Gamification, control and resistance in the delivery app courier sector in Brazil: the iFood case
title_full_unstemmed Gamification, control and resistance in the delivery app courier sector in Brazil: the iFood case
title_short Gamification, control and resistance in the delivery app courier sector in Brazil: the iFood case
title_sort gamification control and resistance in the delivery app courier sector in brazil the ifood case
topic digital labor platforms
platformization
uberization
precarious work
url https://revistas.ucm.es/index.php/STRA/article/view/98778
work_keys_str_mv AT ricardocolturatofesti gamificationcontrolandresistanceinthedeliveryappcouriersectorinbraziltheifoodcase