GREEN ATMOSPHERICS AND CUSTOMER WELL-BEING TO CUSTOMER SATISFACTION AND REVISIT INTENTION IN CITY HOTEL SECTOR SURABAYA
This study aims to analyse the role of green atmospherics and customer well-being on customer satisfaction and revisit intention at the City Hotel sector of Surabaya. The sample was selected using purposive sampling based on three criteria: guests/visitors who visited more than twice, over 25 years...
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| Format: | Article |
| Language: | Indonesian |
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Fakultas Ekonomi dan Bisnis, Universitas Tanjungpura
2024-11-01
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| Series: | Jurnal Ekonomi Bisnis dan Kewirausahaan (JEBIK) |
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| Online Access: | https://jurnal.untan.ac.id/index.php/JJ/article/view/76298 |
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| author | Hayuning Purnama Dewi |
| author_facet | Hayuning Purnama Dewi |
| author_sort | Hayuning Purnama Dewi |
| collection | DOAJ |
| description | This study aims to analyse the role of green atmospherics and customer well-being on customer satisfaction and revisit intention at the City Hotel sector of Surabaya. The sample was selected using purposive sampling based on three criteria: guests/visitors who visited more than twice, over 25 years old and stayed more than two days. Over six months, 300 questionnaires were distributed to guests and visitors of hotels in central Surabaya, classified as part of the City Hotel sector of Surabaya. The results showed that about 87% or 261 questionnaires were returned and used for analysis. The research was conducted using Structural Equation Modeling (SEM). The findings indicate that green atmospherics and customer well-being positively and significantly influence customer satisfaction in the City Hotel Sector of Surabaya. Furthermore, green atmospherics and customer well-being positively influence the revisit intention in this sector.
JEL: E24, E220, I25, I140. |
| format | Article |
| id | doaj-art-d50871cb5f61444789a582ef2c065680 |
| institution | OA Journals |
| issn | 2087-9954 2550-0066 |
| language | Indonesian |
| publishDate | 2024-11-01 |
| publisher | Fakultas Ekonomi dan Bisnis, Universitas Tanjungpura |
| record_format | Article |
| series | Jurnal Ekonomi Bisnis dan Kewirausahaan (JEBIK) |
| spelling | doaj-art-d50871cb5f61444789a582ef2c0656802025-08-20T02:14:43ZindFakultas Ekonomi dan Bisnis, Universitas TanjungpuraJurnal Ekonomi Bisnis dan Kewirausahaan (JEBIK)2087-99542550-00662024-11-0113223324610.26418/jebik.v13i2.7629845535GREEN ATMOSPHERICS AND CUSTOMER WELL-BEING TO CUSTOMER SATISFACTION AND REVISIT INTENTION IN CITY HOTEL SECTOR SURABAYAHayuning Purnama Dewi0Universitas SurabayaThis study aims to analyse the role of green atmospherics and customer well-being on customer satisfaction and revisit intention at the City Hotel sector of Surabaya. The sample was selected using purposive sampling based on three criteria: guests/visitors who visited more than twice, over 25 years old and stayed more than two days. Over six months, 300 questionnaires were distributed to guests and visitors of hotels in central Surabaya, classified as part of the City Hotel sector of Surabaya. The results showed that about 87% or 261 questionnaires were returned and used for analysis. The research was conducted using Structural Equation Modeling (SEM). The findings indicate that green atmospherics and customer well-being positively and significantly influence customer satisfaction in the City Hotel Sector of Surabaya. Furthermore, green atmospherics and customer well-being positively influence the revisit intention in this sector. JEL: E24, E220, I25, I140.https://jurnal.untan.ac.id/index.php/JJ/article/view/76298green atmosphericscustomer well-beingcustomer satisfactionrevisit intention |
| spellingShingle | Hayuning Purnama Dewi GREEN ATMOSPHERICS AND CUSTOMER WELL-BEING TO CUSTOMER SATISFACTION AND REVISIT INTENTION IN CITY HOTEL SECTOR SURABAYA Jurnal Ekonomi Bisnis dan Kewirausahaan (JEBIK) green atmospherics customer well-being customer satisfaction revisit intention |
| title | GREEN ATMOSPHERICS AND CUSTOMER WELL-BEING TO CUSTOMER SATISFACTION AND REVISIT INTENTION IN CITY HOTEL SECTOR SURABAYA |
| title_full | GREEN ATMOSPHERICS AND CUSTOMER WELL-BEING TO CUSTOMER SATISFACTION AND REVISIT INTENTION IN CITY HOTEL SECTOR SURABAYA |
| title_fullStr | GREEN ATMOSPHERICS AND CUSTOMER WELL-BEING TO CUSTOMER SATISFACTION AND REVISIT INTENTION IN CITY HOTEL SECTOR SURABAYA |
| title_full_unstemmed | GREEN ATMOSPHERICS AND CUSTOMER WELL-BEING TO CUSTOMER SATISFACTION AND REVISIT INTENTION IN CITY HOTEL SECTOR SURABAYA |
| title_short | GREEN ATMOSPHERICS AND CUSTOMER WELL-BEING TO CUSTOMER SATISFACTION AND REVISIT INTENTION IN CITY HOTEL SECTOR SURABAYA |
| title_sort | green atmospherics and customer well being to customer satisfaction and revisit intention in city hotel sector surabaya |
| topic | green atmospherics customer well-being customer satisfaction revisit intention |
| url | https://jurnal.untan.ac.id/index.php/JJ/article/view/76298 |
| work_keys_str_mv | AT hayuningpurnamadewi greenatmosphericsandcustomerwellbeingtocustomersatisfactionandrevisitintentionincityhotelsectorsurabaya |