From high tech to high touch: enhancing customer service experiences via improved self-service technologies
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| Main Authors: | Diane Halstead, Keith A. Richards |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
LLC "CPC "Business Perspectives"
2014-12-01
|
| Series: | Innovative Marketing |
| Online Access: | https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/6217/im_en_2014_04_Halstead.pdf |
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