From high tech to high touch: enhancing customer service experiences via improved self-service technologies
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| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
LLC "CPC "Business Perspectives"
2014-12-01
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| Series: | Innovative Marketing |
| Online Access: | https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/6217/im_en_2014_04_Halstead.pdf |
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| _version_ | 1849738239142789120 |
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| author | Diane Halstead Keith A. Richards |
| author_facet | Diane Halstead Keith A. Richards |
| author_sort | Diane Halstead |
| collection | DOAJ |
| format | Article |
| id | doaj-art-d4f50233bb39468ca116321172a7d07f |
| institution | DOAJ |
| issn | 1814-2427 1816-6326 |
| language | English |
| publishDate | 2014-12-01 |
| publisher | LLC "CPC "Business Perspectives" |
| record_format | Article |
| series | Innovative Marketing |
| spelling | doaj-art-d4f50233bb39468ca116321172a7d07f2025-08-20T03:06:40ZengLLC "CPC "Business Perspectives"Innovative Marketing1814-24271816-63262014-12-011046217From high tech to high touch: enhancing customer service experiences via improved self-service technologiesDiane HalsteadKeith A. Richardshttps://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/6217/im_en_2014_04_Halstead.pdf |
| spellingShingle | Diane Halstead Keith A. Richards From high tech to high touch: enhancing customer service experiences via improved self-service technologies Innovative Marketing |
| title | From high tech to high touch: enhancing customer service experiences via improved self-service technologies |
| title_full | From high tech to high touch: enhancing customer service experiences via improved self-service technologies |
| title_fullStr | From high tech to high touch: enhancing customer service experiences via improved self-service technologies |
| title_full_unstemmed | From high tech to high touch: enhancing customer service experiences via improved self-service technologies |
| title_short | From high tech to high touch: enhancing customer service experiences via improved self-service technologies |
| title_sort | from high tech to high touch enhancing customer service experiences via improved self service technologies |
| url | https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/6217/im_en_2014_04_Halstead.pdf |
| work_keys_str_mv | AT dianehalstead fromhightechtohightouchenhancingcustomerserviceexperiencesviaimprovedselfservicetechnologies AT keitharichards fromhightechtohightouchenhancingcustomerserviceexperiencesviaimprovedselfservicetechnologies |