Perspectives of women from migrant and refugee backgrounds accessing the Cross Cultural Worker Service in maternity and early childhood services—a qualitative study
IntroductionWomen from migrant and refugee backgrounds living in high-income countries have an increased risk of adverse perinatal outcomes and lower satisfaction with healthcare. A Cross Cultural Workers (CCWs) Service was implemented in Sydney, Australia, supporting women and families throughout p...
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Frontiers Media S.A.
2025-03-01
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| Series: | Frontiers in Global Women's Health |
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| Online Access: | https://www.frontiersin.org/articles/10.3389/fgwh.2025.1553677/full |
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| author | Helen J. Rogers Caroline S. E. Homer Caroline S. E. Homer Amanda Henry Amanda Henry Amanda Henry |
| author_facet | Helen J. Rogers Caroline S. E. Homer Caroline S. E. Homer Amanda Henry Amanda Henry Amanda Henry |
| author_sort | Helen J. Rogers |
| collection | DOAJ |
| description | IntroductionWomen from migrant and refugee backgrounds living in high-income countries have an increased risk of adverse perinatal outcomes and lower satisfaction with healthcare. A Cross Cultural Workers (CCWs) Service was implemented in Sydney, Australia, supporting women and families throughout pregnancy to their child being 5 years old.MethodsThis study aimed to describe women's experience of the CCW Service and recommendations for improvement using interviews at 6 or 12 months postpartum. A framework approach was used for analysis.ResultsFour themes were generated from 23 interviews; (1) gaining knowledge, (2) strengthening capacity, (3) providing support; and (4) sharing culture, language, and migration journey. The impact of COVID-19 was a cross-cutting issue.DiscussionThe CCW Service was highly regarded, helpful, informative, and enhanced women's care experience. Recommendations for improvement were increased CCW workforce and provision of group education. This model has the potential to improve perinatal care of women from migrant and refugee backgrounds. |
| format | Article |
| id | doaj-art-d3bbd0de70dc4e9b97869daee766d92e |
| institution | DOAJ |
| issn | 2673-5059 |
| language | English |
| publishDate | 2025-03-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Global Women's Health |
| spelling | doaj-art-d3bbd0de70dc4e9b97869daee766d92e2025-08-20T03:02:06ZengFrontiers Media S.A.Frontiers in Global Women's Health2673-50592025-03-01610.3389/fgwh.2025.15536771553677Perspectives of women from migrant and refugee backgrounds accessing the Cross Cultural Worker Service in maternity and early childhood services—a qualitative studyHelen J. Rogers0Caroline S. E. Homer1Caroline S. E. Homer2Amanda Henry3Amanda Henry4Amanda Henry5Discipline of Women's Health, School of Clinical Medicine, University of New South Wales, Kensington, NSW, AustraliaBurnet Institute, Melbourne, VIC, AustraliaFaculty of Health, University of Technology Sydney, Sydney, NSW, AustraliaDiscipline of Women's Health, School of Clinical Medicine, University of New South Wales, Kensington, NSW, AustraliaThe George Institute for Global Health, UNSW Medicine and Health, Sydney, NSW, AustraliaDepartment of Women's and Children's Health, St George Hospital, Kogarah, NSW, AustraliaIntroductionWomen from migrant and refugee backgrounds living in high-income countries have an increased risk of adverse perinatal outcomes and lower satisfaction with healthcare. A Cross Cultural Workers (CCWs) Service was implemented in Sydney, Australia, supporting women and families throughout pregnancy to their child being 5 years old.MethodsThis study aimed to describe women's experience of the CCW Service and recommendations for improvement using interviews at 6 or 12 months postpartum. A framework approach was used for analysis.ResultsFour themes were generated from 23 interviews; (1) gaining knowledge, (2) strengthening capacity, (3) providing support; and (4) sharing culture, language, and migration journey. The impact of COVID-19 was a cross-cutting issue.DiscussionThe CCW Service was highly regarded, helpful, informative, and enhanced women's care experience. Recommendations for improvement were increased CCW workforce and provision of group education. This model has the potential to improve perinatal care of women from migrant and refugee backgrounds.https://www.frontiersin.org/articles/10.3389/fgwh.2025.1553677/fullmigrantsrefugeesperinatalbicultural workermodel of careculturally responsive care |
| spellingShingle | Helen J. Rogers Caroline S. E. Homer Caroline S. E. Homer Amanda Henry Amanda Henry Amanda Henry Perspectives of women from migrant and refugee backgrounds accessing the Cross Cultural Worker Service in maternity and early childhood services—a qualitative study Frontiers in Global Women's Health migrants refugees perinatal bicultural worker model of care culturally responsive care |
| title | Perspectives of women from migrant and refugee backgrounds accessing the Cross Cultural Worker Service in maternity and early childhood services—a qualitative study |
| title_full | Perspectives of women from migrant and refugee backgrounds accessing the Cross Cultural Worker Service in maternity and early childhood services—a qualitative study |
| title_fullStr | Perspectives of women from migrant and refugee backgrounds accessing the Cross Cultural Worker Service in maternity and early childhood services—a qualitative study |
| title_full_unstemmed | Perspectives of women from migrant and refugee backgrounds accessing the Cross Cultural Worker Service in maternity and early childhood services—a qualitative study |
| title_short | Perspectives of women from migrant and refugee backgrounds accessing the Cross Cultural Worker Service in maternity and early childhood services—a qualitative study |
| title_sort | perspectives of women from migrant and refugee backgrounds accessing the cross cultural worker service in maternity and early childhood services a qualitative study |
| topic | migrants refugees perinatal bicultural worker model of care culturally responsive care |
| url | https://www.frontiersin.org/articles/10.3389/fgwh.2025.1553677/full |
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