The Effects of Human Resource Capability and Internal Customer Satisfaction on Organizational Effectiveness
Human resource capability is valuable, rare, irreplaceable, and difficult to imitate; therefore, it is crucial for creating sustainable competitive advantages. Human resource capability can be appropriately used to improve the performance of an organization. This study adopted a process perspective...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Wiley
2015-07-01
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| Series: | International Journal of Distributed Sensor Networks |
| Online Access: | https://doi.org/10.1155/2015/835194 |
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| _version_ | 1849470732896043008 |
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| author | Huan-Ming Chuang Mao-Jen Liu You-Shyang Chen |
| author_facet | Huan-Ming Chuang Mao-Jen Liu You-Shyang Chen |
| author_sort | Huan-Ming Chuang |
| collection | DOAJ |
| description | Human resource capability is valuable, rare, irreplaceable, and difficult to imitate; therefore, it is crucial for creating sustainable competitive advantages. Human resource capability can be appropriately used to improve the performance of an organization. This study adopted a process perspective to propose an integrated model that comprehensively considers the key variables of human resource capability and organizational effectiveness. In addition, empirical research was conducted by using a state-owned Company-A as an example. The theory of service-profit chain posits that internal customer satisfaction and loyalty influences customer satisfaction and loyalty before affecting a company's profitability and growth. Consequently, we explore the effects of human resource capability, internal customer satisfaction and commitment, and organizational effectiveness. Based on research findings, insightful and practical guidance is suggested for leveraging human resource capability to enhance organizational performance. |
| format | Article |
| id | doaj-art-d30848e45d504c6fbe81be36bf256c93 |
| institution | Kabale University |
| issn | 1550-1477 |
| language | English |
| publishDate | 2015-07-01 |
| publisher | Wiley |
| record_format | Article |
| series | International Journal of Distributed Sensor Networks |
| spelling | doaj-art-d30848e45d504c6fbe81be36bf256c932025-08-20T03:25:04ZengWileyInternational Journal of Distributed Sensor Networks1550-14772015-07-011110.1155/2015/835194835194The Effects of Human Resource Capability and Internal Customer Satisfaction on Organizational EffectivenessHuan-Ming Chuang0Mao-Jen Liu1You-Shyang Chen2 Department of Information Management, National Yunlin University of Science and Technology, 123 University Road, Section 3, Douliou, Yunlin 640, Taiwan Department of Information Management, National Yunlin University of Science and Technology, 123 University Road, Section 3, Douliou, Yunlin 640, Taiwan Department of Information Management, Hwa Hsia University of Technology, 111 Gong Jhuan Road, Chung Ho District, New Taipei City 235, TaiwanHuman resource capability is valuable, rare, irreplaceable, and difficult to imitate; therefore, it is crucial for creating sustainable competitive advantages. Human resource capability can be appropriately used to improve the performance of an organization. This study adopted a process perspective to propose an integrated model that comprehensively considers the key variables of human resource capability and organizational effectiveness. In addition, empirical research was conducted by using a state-owned Company-A as an example. The theory of service-profit chain posits that internal customer satisfaction and loyalty influences customer satisfaction and loyalty before affecting a company's profitability and growth. Consequently, we explore the effects of human resource capability, internal customer satisfaction and commitment, and organizational effectiveness. Based on research findings, insightful and practical guidance is suggested for leveraging human resource capability to enhance organizational performance.https://doi.org/10.1155/2015/835194 |
| spellingShingle | Huan-Ming Chuang Mao-Jen Liu You-Shyang Chen The Effects of Human Resource Capability and Internal Customer Satisfaction on Organizational Effectiveness International Journal of Distributed Sensor Networks |
| title | The Effects of Human Resource Capability and Internal Customer Satisfaction on Organizational Effectiveness |
| title_full | The Effects of Human Resource Capability and Internal Customer Satisfaction on Organizational Effectiveness |
| title_fullStr | The Effects of Human Resource Capability and Internal Customer Satisfaction on Organizational Effectiveness |
| title_full_unstemmed | The Effects of Human Resource Capability and Internal Customer Satisfaction on Organizational Effectiveness |
| title_short | The Effects of Human Resource Capability and Internal Customer Satisfaction on Organizational Effectiveness |
| title_sort | effects of human resource capability and internal customer satisfaction on organizational effectiveness |
| url | https://doi.org/10.1155/2015/835194 |
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